TWO MEN AND A TRUCK teams follow THE GRANDMA RULE® to provide extra care for seniors

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-Written by Erik Sargent

Since the very beginnings of TWO MEN AND A TRUCK, a special emphasis has been placed on helping our senior customers and providing special care when moving.

TWO MEN AND A TRUCK Founder Mary Ellen Sheets had incredible support from her own mother, who we call Grandma Eb. Grandma Eb allowed Sheets and her two sons, Jon and Brig, to use her backyard for parking trucks. This small offering went on to be instrumental in building the brand, and we can trace our success back all the way to this time.

With that in mind, it was what inspired one of our company core values – THE GRANDMA RULE. Quite simply, this means to treat each and every customer the way we would like our own grandmother to be treated. It’s something that is preached and practiced with each and every one of our moving teams all around the world, and it’s something customers have come to know over the years.

“THE GRANDMA RULE, to me, exemplifies everything we want and expect out of our employees and ourselves,” said Brian Stern, a TWO MEN AND A TRUCK® multi-unit franchisee with locations in Boston, New Jersey, and Maine. “The idea is to treat each and every one of our customers as if they were our grandmother. If we do that, every customer will be treated with respect, patience, and empathy during difficult moving situations.”

It’s less of a core value and more of a way of life, and it really inspires our movers and drivers – as well as every position in the company – to be courteous and careful when handling a move or representing TWO MEN AND A TRUCK in public.

“I believe THE GRANDMA RULE® is such an important core value because it truly represents the culture of this company,” said Lauren Trost, the marketing and sales manager for the TWO MEN AND A TRUCK® “Chicago 5” locations. “TWO MEN AND A TRUCK® employees not only practice this core value while at work – it is deeply ingrained in their everyday life. Before I started working at TWO MEN AND A TRUCK®, the Lansing franchise actually moved my grandma. I witnessed a wonderful display of compassion and strength. For several weeks after her move, my grandma could not stop talking about how impressed she was with the two young men who moved her.”

While THE GRANDMA RULE does apply to how we treat every customer we come into contact with, we’ve put a special emphasis on providing care for our seniors during the moving process. Nearly 52% of all moves completed are for people over the age of 50, and in our experience over the years, we know some of the hardest moves are with our older customers.

Whether it’s time for downsizing to a smaller home as you enter retirement, or making a big move from a family home to a retirement community, these moves can often feature a heavy dose of emotion as you leave a place you’ve called “home” for many years. Our moving teams understand this, and work hard to relieve as much stress as possible during the moving process.

“Often times, a senior move involves downsizing from a long-term home, and it can be a complicated and emotional experience,” said Alexa Lanier, a multi-unit marketing director for the TWO MEN AND A TRUCK® Fort Lauderdale and Boca Raton locations. “Our customer service representatives and in-home consultants work with the customers to account for the destination of all items, which can involve multiple stops, dump runs, or storage. Our movers then take the time to make sure every item gets to where it needs to go.”

This training is imperative for our moving teams to undergo because it shows our customers that we are a company they can trust during this emotional time. But more than anything, it’s just about showing care and compassion during a move.

“A lot of times, a senior citizen just wants someone to come and talk with them at their home about what is happening and what we are able to do,” Stern said. “We make it a goal to try and accommodate this any time it is requested, because we know how important it is.”

If you or someone that you know is looking to complete an upcoming senior move, be sure to contact your local TWO MEN AND A TRUCK franchise and see why we are known as the “Movers Who Care®”!

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

TWO MEN AND A TRUCK® moving teams keep “THE GRANDMA RULE®” in mind when moving senior customers

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-Written by Erik Sargent

To say that a love and desire to provide the best possible care for seniors is a point of emphasis at TWO MEN AND A TRUCK® would be a major understatement. In fact, the story of TWO MEN AND A TRUCK never happens without the help of our company’s very own special grandma.

“Grandma Eb” – TWO MEN AND A TRUCK Founder Mary Ellen Sheets’ mother – was instrumental in helping Mary Ellen and her two sons, Jon Sorber and Brig Sorber, start the company in Lansing, Mich., when she allowed them to use her backyard as space for storage and to park trucks. This played a huge role in the development in the company, and more than 30 years later, we are still paying homage to Grandma Eb with one of our main company core values – THE GRANDMA RULE®.

THE GRANDMA RULE is simple – to treat each and every customer we deal with the way we would want our very own grandmothers to be treated. It’s a simple yet effective motto to live by, and it has shaped who we are as a company.

“THE GRANDMA RULE is especially personal to us here,” said Janelle Ishman, marketing manager for multiple TWO MEN AND A TRUCK locations in the greater Philadelphia area. “As a family-oriented company, it is important for us to treat our customers, our employees, and any individual that we have the privilege of encountering on the road with the same respect and care as our own family.”

Senior moving is different from a standard home move. While it still can be stressful like an ordinary moving situation, there is an added level of emotion to the process as often times, seniors are leaving behind the place they have called home for many decades.

“Moving is extremely stressful, but our teams are specifically trained on senior care services, which teaches our staff about the stages of dementia, downsizing, and security in senior housing,” Ishman said. “Our movers are trained to be attentive to the emotional aspect of senior relocations, as we realize that not all requests – especially those involving downsizing or relocating to a retirement community – are joyful circumstances. Our crews do their best to move every customer forward optimistically.”

With such an emphasis on care and compassion with our movers – especially senior moves – it makes perfect sense that we have specialized in senior moving since the very beginning.

Being able to handle these moves requires delicate planning and training for everyone involved, and it’s the attention to detail that sets TWO MEN AND A TRUCK apart when it comes to senior relocation.

“A lot of times, a senior citizen just wants someone to come and talk with them at their home about what is happening and what we are able to do,” said Brian Stern, a multi-unit franchisee with locations in Maine, Massachusetts, and New Jersey. “We make it a goal to try and accommodate this any time it is requested, because we know how important it is.”

From moving people in and out of retirement communities to helping them downsize from a large home, we have done it all when it comes to moving our beloved senior citizens, and are prepared to handle any situation.

“Quite frankly, these moves are right in our wheelhouse as a company,” Stern said. “We are built around customer service first and foremost. With our unique ability to deliver a high level of customer service and compassion for our clients, other moving services simply cannot compare.”

Not only are TWO MEN AND A TRUCK’s professional moving teams trained on the best practices for handling senior moves – certain franchises have different benefits and options they offer during senior moves.

“We have a special place in our hearts for these customers,” Ishamn said. “Because of Grandma Eb’s influence on the company, we make sure to offer senior citizens a 25 percent discount on boxes and packing supplies at our greater Philadelphia locations.”

If you or someone that you know is looking to complete an upcoming senior move, be sure to contact your local TWO MEN AND A TRUCK franchise and see why we are known as the “Movers Who Care®”!

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

Handling the mental and physical aspects of senior relocation as the demographic continues to grow

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-Written by Erik Sargent 

Moving can be an extremely difficult and emotionally challenging time for anyone, especially when it comes to seniors. Often times these moves require downsizing, parting ways with belongings and possessions they have owned for years, and leaving behind a home where priceless memories have been made.

The fall months bring a busy time for senior moves, as many retirees and seniors make the move to warmer climates in the southern and western regions of the country. According to SmartAssest.com, the five states most retirees relocate to are Florida, Arizona, North Carolina, South Carolina, and Oregon.

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With the drastic changes that come from not only downsizing but making a long-distance move of this nature, it’s important to work closely with the senior who’s making the big move to ensure they are being properly cared for, and that their emotional and physical needs are being tended to.

Senior move managers specialize in this field which involves everything from helping decide which belongings they might need to keep or get rid of, to finding a new place for them to live and helping them adjust to their new life.

“I think you have to take a step back and look at the big picture. So much of what is associated with aging is loss,” said Jennifer Pickett, the associate executive director of the National Association of Senior Move Managers. “You may have lost a spouse, lost physical or cognitive abilities, lost a friend, or lost driving privileges. So when it comes to having to part with possessions that you’ve had for a lifetime or a family home, it’s not uncommon for older adults to draw a line in the sand and say ‘I’m not doing this’. This usually means that it’s overwhelming, and they don’t’ know where to begin.”

NASMM is a nonprofit trade association that represents professional senior move managers, and provides training and support to their members to help put them in the best position to work with aging seniors during this big life change.

“Working with older adults is very different than working with a normal, 35-year-old couple that is moving,” Pickett said. “There are legal issues, communication issues, safety issues, and ethical issues that need to be addressed. Senior move managers specialize in dealing with these specific issues to help families and the older adult client with the tremendous amount of emotional and physical stress that is associated with a move at that age.”

Hiring a senior move manager can serve as protection for the senior who is moving, and to ensure the entire process from start to finish is a smooth one.

Senior move managers do everything from working with the client to ensure the belongings they no longer need are properly handled or donated, and not just thrown away. They also put extensive work into finding the right living situation for the client, whether that be a new apartment, condo, or senior living facility.

“That’s sort of the beauty of bringing in a third party – senior move managers come in to alleviate some of that stress,” Pickett said. “They have the knowledge, the tools, and the resources to help the family through the process. So many times, we hear of adult children who think they can downsize the family home in 48 hours, and that’s just not possible. Not only is that not physically possible, it’s also emotionally damaging to the older adult.”

Aside from the work that senior move managers do, another key piece in the senior moving process is the actual moving company itself, as they are responsible for handling the customers’ belongings and streamlining the process. One company that prides itself on taking quality care of senior citizens is the international moving company TWO MEN AND A TRUCK®, and they have built their brand around this motto.

With their company core value THE GRANDMA RULE® – to treat everyone the way you would want your Grandma to be treated – they have developed a niche for moving seniors, and even implement specialized training and practices for handling this delicate process.

“Our Raleigh and Durham locations have been certified as a dementia-friendly business by the Orange County Department on Aging,” said Jeanette Gulledge, multi-unit director of marketing for TWO MEN AND A TRUCK® locations in North Carolina and Georgia. “We thought this additional level of training would be beneficial for our teams as our business continues to grow. Quality health care options continue to be an important factor in attracting a growing number of retirees to the area. With this increase in retirees comes an increase in the potential number of people with various stages of dementia.”

The moving and sales teams at the Raleigh and Durham locations were provided training by the Orange County Department of Aging, which consisted of videos demonstrating the different stages of dementia and tendencies of people who are affected. It offered various insight to what they might encounter when working with this type of patient, and opened a door for discussion with the moving team.

“Since many of us having aging parents, the videos were very relatable and served as great learning tools,” Gulledge said. “We learned that many of our movers and drivers had experience working with clients who were dealing with dementia, and they shared their own best practices for delivering excellent customer service during these moves.”

As the population of seniors (classified as people ages 65 and over) continues to rise, so too will the importance of senior moving strategies and planning. According to the Population Reference Bureau, the number of Americans ages 65 and older is projected to more than double from 46 million today to over 98 million by the year 2060.

Continuing to learn about support seniors who are making big life moves, especially those with dementia or other serious diseases, is vital. It’s important to remember these interactions are special, and should be treated with dignity and care as this stressful process can be mentally and physically exhausting.

“Older adults need to be treated with dignity, as do their possessions,” Pickett said. “If you think about your own life, these possessions define you in a lot of ways. [We] have to help these adults part ways with their possession without parting ways with the memory.”

TWO MEN AND A TRUCK® celebrates “National Grandparents Day” every day with THE GRANDMA RULE®

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-Written by Erik Sargent

Yesterday on Sunday, September 10th, it was “National Grandparents Day”, a day to take the time to recognize our beloved grandparents and all of the wonderful things they bring into our lives.

For us here at TWO MEN AND A TRUCK®, every day might as well be considered “National Grandparents Day”, because our loyal senior following are a large focus of what we do, and we pride ourselves on easing their transitions as best as possible. From helping with downsizing moves to long-distance relocations, in-home moving, and providing special training to our employees who work with seniors – our goal is to make life easier for our retired friends.

grandmaeb2One of our strongest company core values is THE GRANDMA RULE®, which was created in honor of TWO MEN AND A TRUCK® founder Mary Ellen Sheets’ mother, Helen Eberly, or Grandma Eb for short. In the early stages of the company when Mary Ellen was in need of storage space, Grandma Eb allowed her to park trucks in her backyard. She went on to play a huge part in the development of the TWO MEN AND A TRUCK® brand, and the THE GRANDMA RULE® still resonates with employees throughout our system.

brian-stern“THE GRANDMA RULE®, to me, exemplifies everything we want and expect out of our employees and ourselves,” said Brian Stern, a TWO MEN AND A TRUCK® multi-unit franchisee in Boston, New Jersey, and Maine. “The idea is to treat each and every one of our customers as if they were our grandmother. If we do that, every customer will be treated with respect, patience, and empathy during difficult moving situations.”

THE GRANDMA RULE® highlights the family atmosphere that has been built here at TWO MEN AND A TRUCK®, and it is a major reason people are drawn to our brand.

lauren-munson“I believe THE GRANDMA RULE® is such an important core value because it truly represents the culture of this company,” said Lauren Trost, the marketing and sales manager for the TWO MEN AND A TRUCK® “Chicago 5” locations. “TWO MEN AND A TRUCK® employees not only practice this core value while at work – it is deeply ingrained in their everyday life. Before I started working at TWO MEN AND A TRUCK®, the Lansing franchise actually moved my grandma. I witnessed a wonderful display of compassion and strength. For several weeks after her move, my grandma could not stop talking about how impressed she was with the two young men who moved her.”

It’s this kind of attention to detail – especially with the senior crowd – that has helped build the TWO MEN AND A TRUCK® brand into what it is today. The care and effort we put into helping our older generation move is appealing to customers, and helps them to feel comfortable when we are handling a delicate situation like a senior move.

Each franchise has special tips and tricks they use, but all of them have a main focus of providing an easy, relaxed moving experience.

Alexa Lanier“Often times, a senior move involves downsizing from a long-term home, and it can be a complicated and emotional experience,” said Alexa Lanier, a multi-unit marketing director for the TWO MEN AND A TRUCK® Fort Lauderdale and Boca Raton locations. “Our customer service representatives and in-home consultants work with the customers to account for the destination of all items, which can involve multiple stops, dump runs, or storage. Our movers then take the time to make sure every item gets to where it needs to go.”

Working with seniors during the move process to ensure everything will be ok is a big deal, as downsizing and parting with belongings they’ve had for a lifetime can feel like a major loss. It can be difficult for them to let go of certain items due to memories created from these belongings, and it’s important to ease them into the next transition of their life.

“We offer a discount on all of our senior moves,” Stern said. “We also try to send our more patient crews that will take their time and move at the customer’s pace. Often times, senior citizens are less concerned with speed, and just want to understand everything in great detail.”

Check out what some of our loyal customers have had to say about our outstanding senior moving services!

“Our experience was outstanding. I needed help moving my Mom to assisted living. Ben was gracious and professional on the phone – explained all options to me and helped me set up the move within the time frame I needed. Nick called ahead to give me the heads up that they had finished their previous job and were on their way. Nick and Jose were both polite, professional, and friendly. They took good care with Mom’s belongings, and they offered their help in getting everything exactly as we wanted when we arrived at the new location. The move was done within the time (and cost) expected. Overall, an excellent job. Thank you to Nick, Jose and Ben.” – Debra, McHenry, IL

This is the third time we have used TWO MEN AND A TRUCK®, they’re excellent! I would highly recommend them for anyone’s moving needs. They have moved my daughters twice, and this past move was for my mother. It was a very emotional time for her and my Pop who has dementia, the gentleman were sweet with them both. The guys came all the way to Boerne from Corpus Christi, worked two days, and it was still less than the other guys. They are good, kind, respectful, hard-working, and fast-moving men who are wonderful to work with. Do not go with the other brand, I know from experience their prices change. Thank you again for your most excellent service!” – Debbie, Corpus Christi, TX

Be sure to take some time this weekend and let your grandparents know how much they mean to you! Grandparents are a treasure to us all, and they play a major role in each of our lives! If you are a senior in need of moving services this fall, be sure to contact TWO MEN AND A TRUCK® and find out how the “Movers Who Care®” can assist with your move!

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.