Customer testimonials share a positive glimpse into the TWO MEN AND A TRUCK moving experience

Since the mid-1980’s when Founder Mary Ellen Sheets and her two sons began a local moving service in Lansing, Michigan called “TWO MEN AND A TRUCK”, one singular focus has always remained in everything we do: provide outstanding customer service.

It’s what drives our brand and what has built our reputation in all of the communities we work. It’s important for us to provide the best customer experience possible while working to take the stress out of moving. This mindset is also represented in our company core values, which each member of our brand strives to live by each and every day.

Whether we’re completing a traditional home move from one side of town to the next, moving across the state or across the country with long-distance moving, hauling items away with our new junk removal service, or providing a smaller service like packing or storage – customer service always comes first. We do our best to live up to the nickname “Movers Who Care®”.

Don’t take our word for it, though. Take it from the ones who have lived and experienced it: our customers!

If you’re moving soon and are looking to hire professional movers, visit our website to learn more about how TWO MEN AND A TRUCK can assist you!

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

A commitment to customer service continues to drive the TWO MEN AND A TRUCK brand

Regardless of what’s going on in the world, one thing remains true with TWO MEN AND A TRUCK, and that’s our commitment to customer service.

Whether it’s moving our customers, giving back in the community, lending a helping hand when needed, and so on – our goal is to provide this work with the highest level of customer satisfaction in mind.

Currently we’re in the heart of our busy moving season, and we’re doing our best to ensure our customers are happy with their TWO MEN AND A TRUCK® moving services.

Whatever your next move might be – local, long-distance, junk removal, business, or even just the need for packing or storage – give us a call and we’ll help move you forward!

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

Customer testimonials show the quality of TWO MEN AND A TRUCK moving services

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Since the day TWO MEN AND A TRUCK was formed by Founder Mary Ellen Sheets, there has been a commitment to providing excellent customer service to our customers. After all, Mary Ellen once said TWO MEN AND A TRUCK is a customer service company that just happens to do moving.

Above everything else we do, our goal has always been aimed toward taking the stress out of moving and providing a customer experience that is second-to-none in the industry. From our corporate office down to our franchisees, managers, movers and drivers – it’s something we live and practice daily, backed up by a strong set of core values.

With a variety of moving services that range from standard home moves to business moving, long-distance moving, storage, packing, specialty moving and junk removal, and more – we do our best to live up to our nickname “Movers Who Care®”.

What better way to validate our efforts than from our customers themselves? We’re fortunate enough to have outstanding customers who are willing to speak about their experience with TWO MEN AND A TRUCK. Take a look at what they had to say!

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

 

Moving during the COVID-19 pandemic

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With each passing day, more and more news comes forward about COVID-19 and just like everyone else, we’re navigating through it using the proper precautions and safety measures to keep our teams and customers safe.

According to guidelines released by the U.S. Department of Homeland Security, the moving industry falls under their category of “essential business”, which means most of our more than 350 locations are still able to operate based on local and state requirements. With each franchise being independently owned and operated – and with certain areas of the country being hit harder than others – the decision to continue operations and serve customers is a case-by-case basis, and it’s up to the discretion of the location owner.

While there are differing definitions of “essential” held by the public, we are doing our best to ensure we are safely taking care of people and businesses who must move. Even during this health crisis, there are urgent moving needs, including people who need to move into a safe and healthy living environment, and businesses requiring essential items be transported.

Additionally, the health, safety, and peace-of-mind of our frontline team members including movers and drivers, is a priority. Letting the movers decide if they feel safe performing moves, arming move teams with hand sanitizer and disinfectant tactics, in addition to providing education on social distancing are all critical during this time.

For some of our locations who have chosen to halt moving services temporarily, they are still taking calls and booking moves to be completed at a safer time.

Take a look at these FAQs we’ve received since the beginning of the COVID-19 outbreak.

How is TWO MEN AND A TRUCK working to operate safely to stop the spread of COVID-19?

All franchises still in operation at this time are following guidelines that have been put in place by the federal and local governments, as well as the CDC. All locations are taking extra measures and precautions to adhere to the highest safety standards, including the regular sanitation of trucks and equipment, having movers and drivers use hand sanitizer throughout the move, and maintaining a strict social distancing with our team members and customers.

If I have a move, is it still happening?

If you have any questions or concerns about your upcoming move, please contact the location you’ve booked your move with to confirm whether your move is still on schedule. In most cases, if your move has been cancelled or needs to be postponed, a member of the team will reach out and discuss those options.

Can I cancel my move due to COVID-19 concerns?

You will need to reach out directly to the location you booked your move with to talk through canceling or rescheduling it to a later date.

 

Supporting our communities

This is a tough and uncertain time for everyone across the country, but there are also wonderful stories of heroism and compassion that have come from it all.

As with the TWO MEN AND A TRUCK value of giving back to the community, we’ve been able to use our resources and trucks to help give back to our communities and people who need it most.

TWO MEN AND A TRUCK® locations across different regions of the country have been recognized for the assistance they’ve provided to their communities:

Columbus, GA location assists with medical supply delivery

TWO MEN AND A TRUCK offering 30 days free storage for students

TWO MEN AND A TRUCK Gainesville helps deliver pallets of food for Food4Kids

TWO MEN AND A TRUCK Chattanooga uses trucks to deliver snackpacks to kids in need

Keeping you busy at home

Along with the work we’ve been doing for those out in our communities, we thought we’d offer a few ideas for entertainment at home that can keep all ages occupied.

Here are a few fun and easy DIY craft ideas we’ve come up with over the years that can be made from recycled materials you already have at home. We’ve compiled them all into one playlist, so go through and find the one that looks best to you!

https://www.youtube.com/playlist?list=PLZiZAPmIzGrEuC9nYFeAXSERNmAGxxLX3

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

Customer testimonials speak to the quality of TWO MEN AND A TRUCK’s services

We take pride in our work here at TWO MEN AND A TRUCK, doing the best we can to bring the highest quality service to every move we make and working hard to put a smile on our customers’ faces.

It’s a mindset that built the foundation of our company when it was just a small, local moving operation in Lansing, Mich., and it’s something that has stuck with us as we’ve grown to more than 350 locations. From our local home moving services to long-distance moving, storage, packing, and more – we want to be the best we can be.

We understand that sometimes, hearing this from the brand itself can seem like a selling point, so who better to speak on behalf of our services than our loyal customers?

Take a look at some of these customer testimonials and learn how TWO MEN AND A TRUCK can help move you forward in life next time you find yourself moving!

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

Keeping customer information safe and secure

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-Written by Erik Sargent

With the increased ability of online services and the increased accessibility on the internet these days, it’s more important than ever to ensure all customers’ personal and private information is protected.

Time and time again, you hear stories of people falling victim to scams or other dishonest services that result in their personal information being stolen. This is an unfortunate but common reality today, and making sure you’re dealing with a trustworthy brand is key to keeping your data safe.

At TWO MEN AND A TRUCK®, we never sell or share information about our customers or potential customers when they request our services. Any information that is collected will only be used to provide information to the customer or to perform the services requested.

“At TWO MEN AND A TRUCK, we never share or sell customer information, and only collect it to provide information or perform requested services,” said Eric Jaward, the web product manager at TWO MEN AND A TRUCK’s Home Office location in Lansing, Mich. “We thoroughly vet any third-party vendors we utilize, and ensure they take data security and compliance as seriously as we do.”

TWO MEN AND A TRUCK CEO Jon Nobis took the time to address how seriously we take data protection to ensure our customers’ personal information isn’t vulnerable to hackers. This is just another way we live up to our name, “Movers Who Care®”!

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

 

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High-quality moving services and excellent customer service are a top priority for TWO MEN AND A TRUCK

With the summer season underway, it’s the busiest time for the TWO MEN AND A TRUCK brand, culminating in our “Busiest Move Weekend” that took recently took place.

Even after the busy weekend, our franchises are continuing to work at a frantic pace to meet all of our customer’s moving needs this summer – and it’s something we take very seriously. Above all, our top goals as a brand will always be to offer the highest-quality moving services along with excellent customer service to any past, present, or potential customers.

TWO MEN AND A TRUCK CEO Jon Nobis took a minute to address this with the public and talk about how the customer is the most important thing for us during the busy moving season.

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

TWO MEN AND A TRUCK® provides security and peace of mind with customer data

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-Written by Erik Sargent

At TWO MEN AND A TRUCK®, taking care of our customers is what drives our brand and defines who we are as a company.

We continuously work to provide the best overall experience for our customers when they contact any of our TWO MEN AND A TRUCK franchise locations. From over-the-phone contact with our professional and caring customer service representatives, to a unique online experience when requesting a quote from our website. We’ve earned lifelong customers by providing world-class customer service with our moving and packing options, but caring for customers goes well beyond the move.

With the recent talk about “customer data protection” – also known as the General Data Protection Regulation , or GDPR – we wanted to take the time to remind our customers that regardless of what personal information is shared with us, it is always kept secure.

eric-jaward.jpg“At TWO MEN AND A TRUCK, we never share or sell customer information, and only collect it to provide information or perform requested services,” said Eric Jaward, the web product manager at TWO MEN AND A TRUCK’s Home Office location in Lansing, Mich. “We thoroughly vet any third-party vendors we utilize, and ensure they take data security and compliance as seriously as we do.”

Ensuring the security of your data

Regardless of which way you share your personal information with us, there is no need to worry! Whether you’re booking a move by phone or booking over the web, your personal information is kept in our secure database where it can be accessed by us and only us. We utilize advanced security and technology for all of internal and external systems including data encryption and secure transmission to safeguard information against any unauthorized use and set your mind at ease regarding your personal information.

Security of data with vendors

Part of the process that allows us to provide our customers with the highest level of customer service also requires us to work with vendors for various purposes including, web services, application development, and payment support.

Before any data is stored with any vendor, we conduct a security audit and gain a detailed understanding of their procedures pertaining to data handling, storage, protection and PCI compliance.

Following email marketing best practices

A big part of what we do with engaging new customers and following up with past customers revolves around effective emailing strategies.

TWO MEN AND A TRUCK takes this responsibility very seriously, and makes sure to stay up-to-date when offering best practices when it comes to emailing our customers to ensure information that could be lost in your email inbox stays protected.

We never sell customer data

At TWO MEN AND A TRUCK, we promise that data provided to us by our loyal customers will never be sold to a third-party company or developer under any circumstance, providing peace of mind and ease as you continue browsing the web.

 

As we move into the busiest time of the year, we felt it was necessary to remind our customers that they are safe with us – not just with our moving services, but with personal data, too. With a set of core values that include THE GRANDMA RULE® – which is to treat everyone the way you would want your Grandma to be treated – we always make sure the customer comes first.

With a track record like this, it’s easy to see why we have earned the nickname “Movers Who Care®”! To find out more about our moving services or to book a move this summer, click here.

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

Tips for Preparing Your Home for Professional Movers

Professional moving companies will handle most of the stress when it comes to moving, but they won’t do everything. There are some tasks you’ll need to accomplish before their arrival. Preparing your home for the movers will make the process faster, more cost effective and easier for everyone involved.

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Once you’ve decided to move, decluttering should be the first major task you take on. There is no sense in paying professional movers to pack and transport items you do not want or no longer need. Go room by room and sort belongings into three piles: keep, donate and garbage. This can be a daunting task if you wait until the last minute so get going as soon as possible.

Prohibited Items

Whether you are packing yourself or hiring the movers to do it, there are still several items you will need to move yourself. Federal law bans moving companies from transporting hazardous materials. There are also some items companies are not comfortable moving and will recommend you transport yourself.

  • Hazardous Materials

It is illegal for movers to ship hazardous materials like propane, paints, gas, ammunition, aerosols, cleaners, antifreeze, batteries and fire extinguishers. That includes items that have gas in them, like snow blowers, lawnmowers and grills. You will need to move these items yourself.

  • Food items

Movers will not package and haul many foods. That includes all perishables like produce and meat along with opened food packages and open containers of liquid, including alcohol.

 

  • Living Things

It is your responsibility to move all pets and plants. Moving trucks are not designed to house them. The temperature of the trailer can vary from stifling hot to bitterly cold, and the airflow is not ideal. Pets and plants should be kept with you during transport.

  • Personal Treasures

Take all valuables and mementos with you. That includes cash, jewelry, photographs, documents and records. The rules on valuables vary from company to company, so make sure you ask your movers before moving day. A rule of thumb: if it’s an item that you feel is irreplaceable, relocate it yourself.

  • Overnight Bag

Pack a bag that includes a change of clothes, pajamas, toiletries, medication and any other essential. After a long day of moving and traveling, you will not want to be fumbling through boxes to find your toothbrush, PJs and prescriptions. Take those items with you separately.

Before you begin packing, ask your moving company for a full list of items the crew will not move. That way you aren’t in for any surprises moving day. You will be responsible for taking care of all belongings the movers cannot take with them.

 

Packing Prep


Even if the movers are packing and boxing your items for you there are steps you can take to prep your belongings and make the process faster and easier. Most moving companies are paid by the hour, meaning the more you do ahead of time, the more money you’ll save.

  • Clean

Clear off counter tops, tables and desks so your furniture is ready to go the day of the move. Empty your dishwasher, laundry machines and refrigerator. Clean everything, including your appliances, and allow your fridge and freezer to defrost.

  • Labeling System

Use a dark marker to label boxes by room and item. Make sure it’s visible and easy to read. Communicate your labeling system with the team of movers, especially for fragile items.

  • Sort Small Items

Go through desk drawers, bathrooms and jewelry cabinets. Place small, loose items in plastic baggies to avoid losing pieces and disarray.

  • Clear all Pathways

Keep items and furniture away from doors, hallways and stairways. Create a clear path so the movers can move swiftly and easily throughout the home and garage. Keep the driveway clear so the crew can park and easily access the back of the truck.

  • Create an Inventory

Document your items (especially electronics) so you know what you have before and after the move.  Remember to back-up all computers, phones, tablets and MP3 players as a precaution.

If you are paying the movers to pack, do not pack any boxes they will be transporting. It is likely the movers will not be held responsible for the boxes you packed yourself.

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Be on hand the day of the move to answer questions and direct the movers. Also, keep track of your children and pets so they are not in the way and do not get injured while the movers are lifting and loading.

Finally, take care of your movers. You expect them to care for your belonging, so care for them. Have some cold beverages and quick snacks on hand. Schedules are tight and your crew may not have time to break for lunch. Snacks and drinks keep your movers fueled and going.

US Cargo Control is a leader in the cargo control industry, specializing in professional moving supplies, cargo control and rigging equipment. The company focuses on providing quality products, timely delivery and excellent customer service.

Key to Great Customer Service: Following Through

Written by: Denise

Customer service

I’ve worked in some sort of customer service position for most of my working career and at an early age, I learned from a master one important rule.

Connecting with the customer and doing what you say you are going to do is the most important life lesson.

I have come to realize that people I can connect with are likely to gain my trust and business. I tend to be over-critical of others who interact with the public because I expect customer service people to be the best. After-all, it’s their job to serve others.

Perhaps I’m that way because I work for a company that focuses on extreme customer service and satisfaction.

Recent experience

For the past several years, my husband and I have planned to update our house. Truth be told, I’ve been planning and he’s just been listening to me talk … for years. My long list of projects includes updating the inside of the house and replacing our television. The TV was my husband’s idea … the rest was all mine!

For the most part, we are DIY people. My husband is a jack of many trades and meticulous about EVERYTHING he does! If something needs fixing, my husband fixes it. If we need to landscape, we do that together. If the cars need attention, he is very mechanical and takes good care of us.

Realizing the house renovation plans were going to take longer than I really wanted to put into it, I decided to broach the initial topic of contracting a painter. He was less than agreeable. He couldn’t understand why we would pay someone else to do a task we are more than capable of doing. I gave him all the reasons we needed to hire someone and he gave me all the reasons we didn’t need to.

While he was away for the weekend, I decided to bite the bullet. I announced I wanted to hire a professional to repaint our house. He was … irritated. Why should we hire someone to do something we can do ourselves, he said. My response was simple, because we don’t have time and I’m a rotten painter!

After pointing out the spillage on the wood trim from the last time I got tried to paint the walls (which he is still irritated about), he conceded. We talked about the recommendations from a couple we knew at church. They hired this person and have recommended her multiple times. That was enough for me. I announced I was going to call Tina and have her give us an estimate.

I’ve never hired a general contractor before and really didn’t know what to look for, but I was determined to make the best decisions. I asked friends what to ask. I consulted with my husband about what was important to him. We agreed the person needed to come with high recommendations; they needed to be trustworthy because we would not be home while they did their work. We wanted an outline of the plan and wanted daily communication. And, the person needed to like dogs because we had two and they would be in the house while the painter was working.

All the same criteria, I suppose, our customers use to hire movers to take them from one destination to another. I made contact with the painter and we scheduled the initial appointment.

Promptly at 9:00 a.m. on a blustery, winter day, this bright-eyed woman arrived right on schedule. We chatted about our mutual acquaintance then went right to work. We spent two hours walking through the house. We talked about our plans to purchase the carpet and furniture. We developed a plan to color coordinate the entire house with pleasant, neutral paint that came from the same pallet (another thing I’m not very good at). I took notes as did she. After a quick conversation with my husband, we agreed to move forward.

With 13 gallons of paint ready to go, Tina started. She said 6-8 days to complete the whole project. As we agreed, she started in the kitchen, then went into the living room and dining room. The next day, she went down the hall, into the guest bedrooms and guest bathroom, then lastly the master bedroom and bath. Each night, we would arrive home to see the excellent craftsmanship. No paint on the floor or on the woodwork. No streaks on the walls – just a house taking shape.

Each morning, I would write a note to Tina asking a variety of questions. We would “chat” through our notes and would decide which room to prep next and that next evening was done.

As she painted, we watched our house transform into the vision she and I created on that blustery, winter day. She did just what she said she would. Her price was less then she quoted. She left no mess for me to clean up and she was done in seven days – just as she said.

As I look back on this phase of the project, I don’t know why we waited so long to select a professional to do something I don’t enjoy doing.

And, I liked her because she did just what she said she would.

What aspects of customer service do you find most important? Share your thoughts in the comments below.