How TWO MEN AND A TRUCK®’s “THE GRANDMA RULE” helps shape the brand

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-Written by Erik Sargent

Throughout the years, TWO MEN AND A TRUCK has been defined by a mindset of giving back, providing outstanding care for our customers, and making a difference in our communities.

It’s what drives our brand daily at our franchises nationwide, and it’s what inspired our list of company core values – which is highlighted by THE GRANDMA RULE®. Simply put, this means that we treat each customer the way we would like our own grandmothers to be treated. It’s a value that resonates with team members and customers alike, and in many office buildings, you can find a picture on the wall with “Grandma Eb” and the meaning of THE GRANDMA RULE.

Grandma Eb – TWO MEN AND A TRUCK Founder Mary Ellen Sheets’ mother – was the inspiration behind the core value, and she played an instrumental part in helping the brand get started. She offered her backyard as a spot for parking the trucks in the early days of the business in Lansing, Mich., and gave incredible support as Sheets helped to grow the brand. THE GRANDMA RULE is a fitting tribute to her contributions, and it helps carry her memory while giving our team members a great visual in how to treat all customers.

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The first TWO MEN AND A TRUCK “office” at Grandma Eb’s house.

“I believe THE GRANDMA RULE® is such an important core value because it truly represents the culture of this company,” said Lauren Trost, marketing and sales manager for the TWO MEN AND A TRUCK® Chicago locations. “TWO MEN AND A TRUCK® employees not only practice this core value while at work – it is deeply ingrained in their everyday life. Before I started working at TWO MEN AND A TRUCK®, the Lansing franchise actually moved my grandma. I witnessed a wonderful display of compassion and strength. For several weeks after her move, my grandma could not stop talking about how impressed she was with the two young men who moved her.”

The core value helps to inspire our movers and drivers when they’re out on movers, reminding them that being courteous and using great care with customers is important when representing the brand.

“THE GRANDMA RULE, to me, exemplifies everything we want and expect out of our employees and ourselves,” said Brian Stern, a TWO MEN AND A TRUCK® multi-unit franchisee with locations in New Jersey and Maine. “The idea is to treat each and every one of our customers as if they were our grandmother. If we do that, every customer will be treated with respect, patience, and empathy during difficult moving situations.”

THE GRANDMA RULE applies to every customer we work with, but it’s especially important when providing moving services for seniors.

Nearly 52% of all the moves we complete are for people over the age of 50 and based on our experiences, these can be some of the tougher moves that people endure. Whether it is downsizing to a smaller home as you enter retirement or making a move into a retirement community, these types of moves can be filled with emotion as you leave somewhere you’ve called “home” for many years. Our teams understand this, and work hard to provide care and compassion to customers as they work through this difficult time.

“Often times, a senior move involves downsizing from a long-term home, and it can be a complicated and emotional experience,” said Alexa Lanier, a multi-unit marketing director for the TWO MEN AND A TRUCK® Fort Lauderdale and Boca Raton locations. “Our customer service representatives and in-home consultants work with the customers to account for the destination of all items, which can involve multiple stops or storage. Our movers then take the time to make sure every item gets to where it needs to go.”

This training is crucial for our moving teams because it shows our customers that we are a company they can trust during this emotional time. But more than anything, it’s just about showing care and compassion during an emotional time.

“A lot of times, a senior citizen just wants someone to come and talk with them at their home about what is happening and what we are able to do,” Stern said. “We make it a goal to try and accommodate this any time it is requested, because we know how important it is.”

If you or someone that you know is looking to complete an upcoming senior move, be sure to contact your local TWO MEN AND A TRUCK franchise and see why we are known as the “Movers Who Care®”!

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

An alignment in core values led to a working relationship between Convoy of Hope and TWO MEN AND A TRUCK®

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-Written by Erik Sargent

Making a difference in the world is only obtainable when people come together and use the resources around them, and for the faith-based organization Convoy of Hope, this was the exact mindset that helped it come to fruition.

Convoy of Hope – which is based out of Springfield, Missouri – was founded in 1994 with the plans of making a difference in communities all around the world, mainly by working to feed children through feeding initiatives, community outreaches, and disaster response.

“Most of what we do has a focus on feeding,” said Eric Neubauer, corporate relations director for Convoy of Hope. “Secondarily, the flip-side of that coin is we’ve also been an early responder in times of natural disasters. There was a point in our mission where we felt like responding and being a part of relief efforts was important to who we are and what we did.”

Since the organization has grown over nearly 25 years of operation, Convoy of Hope now has their focus set in six main areas: community events, children’s feeding, disaster services, agriculture, women’s empowerment, and rural compassion.

The number of people reached by Convoy of Hope are staggering when you examine what they’ve been able to do since 1994, which includes 100 million people served, 262 million meals distributed, and 615,000 volunteers mobilized to help children, families, and survivors of disasters. These numbers also include 115 countries served and $805 million worth of food and supplies distributed.

It’s no small task to be on the ground helping at so many different places for so many different causes, but a strong infrastructure allows Convoy of Hope to make it possible.

“Part of what gives us the ability to do that and what makes us so unique is our infrastructure,” Neubauer said. “Think of us like a logistics organization. We have a fleet of semis, we have an international headquarters here in Springfield with a 3,000 square foot building with essential supplies and products. We also have regional warehouses in different parts of the world, including Haiti, Asia, Puerto Rico, and Houston.”

This impressive infrastructure allows Convoy of Hope to adapt on the go to whatever the  disaster situation may need and stay prepared for any situation.

“Because of our logistical capacity and our infrastructure, we are not dependent on partnering with A, B, and C organization when deploying of times of disaster,” Neubauer said. “Because we have our infrastructure, we are at the disaster and supplying what we need for the disaster on our own.”

A partnership based on a common goal

 

At TWO MEN AND A TRUCK®, finding any and all ways to give back to the communities we operate in and the people we serve has been our goal over the last 30 years.

For Greg Micklos, franchisee of the TWO MEN AND A TRUCK Pensacola, Fla., location, this same sentiment was on his mind last year when Hurricane Harvey crashed the shores of the Gulf Coast. The damage was substantial, people needed help, and he knew his moving team and his trucks could be of use. The next step was finding a partner to put these resources to good use.

Micklos had been organizing both the supplies to be donated and also organizing a fleet of trucks to head to Houston when a mutual connection led him to Convoy of Hope.

greg micklos 013“I was involved in Hurricane Floyd and Dennis in 1999 when I was living in North Carolina, I have experienced hurricane devastation myself,” said Micklos. “I knew a lot of people in the Florida area would be coming in and out of disaster areas, and knew we would need some kind of credentials to get into devastation areas. Finding an organization like Convoy of Hope to help us actually get in there and get out without making a scene – we knew they needed supplies, and it was a great fit for us.”

A couple of quick phone calls later, and TWO MEN AND A TRUCK and Convoy of Hope had plans in the works to tag-team these hurricane relief efforts.

“When Eric Neubauer from Convoy of Hope and I got together and actually developed a strategic plan together to figure out what we had and what we could do, it just seemed to be a phenomenal fit,” Micklos said.

TWO MEN AND A TRUCK’s resources helped boost the efforts of Convoy of Hope, who was already established in the disaster areas.

“For us, it just makes sense to ask if there is a logistics connection, and if it could radically improve our capacity,” Neubauer said. “People want do something to help, and TWO MEN AND A TRUCK has tons of trucks and people.”

Since Hurricane Harvey, TWO MEN AND A TRUCK has continued to work together with Convoy of Hope where it makes sense, as each organization works hard to make a difference when possible.

Micklos noted that over the last year, he has remained in contact with Convoy of Hope and kept an open dialogue about what has worked in their relief efforts and what hasn’t as they plan to coordinate in the future. With the ability to provide both trucks and man-power on relatively short notice, the two organizations have developed an understanding with one another and are working to build their partnership.

“Our core values align so well,” Micklos said. “We’re all for one, one for all, and we can’t just do it by ourselves. [Founder] Mary Ellen Sheets said it best – ‘all of us are stronger than one of us’, so you look at that and we’re right there with Convoy of Hope sharing the same values.”

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.v

Wrapping up Movers for Moms®, 230,000 items collected in 2015!

Movers for Moms® 2015 has officially come to a close!

At TWO MEN AND A TRUCK®, we believe every mother deserves to be thought of on Mother’s Day, regardless of her circumstancm4mes. Because of that, we came up with the Movers for Moms® program eight years ago, and it runs as our annual spring program. Our franchises team up with local schools, businesses, and other organizations to collect essential care items for mothers in need who are forced to stay in domestic abuse or homeless shelters around the time of Mother’s Day. Our franchises distribute collection boxes around the community to gather the items, and deliver them to their local shelter partners on or before Mother’s Day weekend.

The Movers for Moms® program continues to grow year after year. It was first created with just 20 Michigan franchises and eight years later, we’re proud to say our franchises have collected more than 600,000 items for moms in need over the years! This year alone, our fantastic franchises collected more than 230,000 items for delivery to local shelters!

Movers for Moms® success is built on the generosity of local communities coming together to support at-risk moms. We want to thank everyone who has generously acted as m4m5a donation drop off location, our customers who so thoughtfully give items to the cause and support their local women’s and homeless shelters, and to our businesses and schools who work so hard to collect items for local moms!

We’re proud to live out our core value of giving back to the community, not just when running our annual Movers for Moms® program, but all year long.

The photos illustrate the impact Movers for Moms® not only has on moms in need, but on the entire community as they come together to support those in need.

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Follow Movers for Moms® on Facebook, Twitter!

TWO MEN AND A TRUCK® helping families in need this holiday season

Written by Claire Schneider

Giving back to the community is not only a Core Value we have posted on our walls, but a way of life at TWO MEN AND A TRUCK®. It started back when our founder, Mary Ellen Sheets, decided to donate her $1,000 of profit to 10 different local charities her first year in business. Since then we’ve continued looking for ways to give back to the communities in which we work and play. Not only do we give back to local charities, donate moves, and give 10 cents of every move to the American Cancer Society, we also have developed five programs unique to TWO MEN AND A TRUCK®.

Eight years ago Movers for Moms® was created to give back to local mothers in need on Mother’s Day. After seeing tremendous success with the program, we decided to develop additional programs to help families, veterans, and pets in need during the fall and holiday season.

Movers for Military

PrintVeteran’s Day is a time to honor the courageous men and women who have proudly served our country. Unfortunately many veterans are experiencing tough times and need the aid of local shelters and organizations to get back on their feet. As the “Movers Who Care®”, TWO MEN AND A TRUCK® aims to provide critical assistance to local veterans in crisis with a program called Movers for Military – an effort to collect essential items that will be delivered to veterans living at local shelters during Veteran’s Day.

Local TWO MEN AND A TRUCK® locations partner with schools, businesses, and veterans’ shelters to begin collecting essential care items each fall and deliver them to the shelters the week of Veteran’s Day, November 11.

TWO MEN AND A TRUCK® is committed to the communities it is privileged to serve. Through the Movers for Military program, we hope to provide critical support to the brave men and women who have made tremendous sacrifices to protect our freedoms.

Movers for Meals

The fall season typically involves family and friend gatherings around a feast to give thanks. Unfortunately many families are unable to participate in this tradition. To help support local families facing hunger crises around the country, TWO MEN AND A TRUCK® locations host the Movers for Meals food drive each fall. Movers for Meals runs each October and November and ends just before Thanksgiving. Local TWO MEN AND A TRUCK® outlets partner with schools, businesses, food pantries, and local shelters to collect non-perishable food items with the goal of putting more food on tables.

Movers for Mutts

Don’t worry, we haven’t forgotten about our furry friends. TWO MEN AND A TRUCK® developed Movers for Mutts in an effort to help local animal shelters support and foster stray animals. This program is hosted each fall and partners with local businesses, schools, and organizations to collect food, toys, and other essential items pets may need while living in local animal shelters.

Truckload of Warmth

PrintTruckload of Warmth is a program dedicated to supporting local shelters during the cold, sometimes unbearable, winter weather by collecting warm clothing including new or gently used coats, hats, gloves, scarves, and anything needed to stay warm. This program is relatively new in the past few years and began with only a few locations throughout the country who wanted to support local shelters during the cold, winter months. TWO MEN AND A TRUCK® partners with local schools, businesses, and organizations to collect these items each fall and donate them to local shelters in need.

At TWO MEN AND A TRUCK® we are very grateful to everyone who has donated to these programs and have allowed us help others in need. Contact your local TWO MEN AND A TRUCK® location to learn how you can help your community.

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

TWO MEN AND A TRUCK® core values and what they mean to us

Written by Claire Schneider

“We’ve learned … that the soft stuff and the hard stuff are becoming increasingly intertwined. A company’s values – what it stands for, what its people believe in – are crucial to its competitive success. Indeed, values drive the business.”   -Robert Haas, Chairman & CEO of Levi Strauss & Company

Today we’re seeing more and more companies draft their own set of core values by which they follow and run their operations. Here at TWO MEN AND A TRUCK® the core values aren’t just hung on the office walls, rather they are lived by each team member day in and day out.

Below are just a few great examples of how our franchises nationwide bring these values to life.

Giving back to the community

Tornado reliefGiving back to the community is such a large part of who we are as a company, and our franchises never hesitate to lend a helping hand. We saw this especially last year when Oklahoma City was struck by a tragic tornado. Within a few hours, our TWO MEN AND A TRUCK® Oklahoma City franchise was out in their community assisting with disaster relief efforts utilizing movers and trucks to transport supplies to the devastated area.

THE GRANDMA RULE®: To treat everyone the way you would want your Grandma to be treated.

This rule was inspired by our company’s first grandma, Grandma Eb, who played an integral role in the early days of the company. There have been many remarkably heartwarming illustrations in which the GRANDMA RULE® was invoked, where TWO MEN AND A TRUCK® team members went above and beyond their duties as movers to minimize the impact the moving experience with their customers. Here’s one of our favorites:

A TWO MEN AND A TRUCK® team moved an elderly woman with cancer who had recently lost her husband. Her moving team sensed something when they observed the woman sitting among her boxes in her new home on the verge of tears as she considered the daunting prospect of unpacking. After completing the move and returning to the office, the lead mover asked permission to go back on his own time to unpack her belongings. Another mover who just returned from another job overheard the situation and immediately volunteered his time as well. After the move and unpack, the customer sent the following letter to the franchise operator:

Dear Mr. Connolly,

I am writing this letter to tell you of two of your outstanding employees, Eric S. and Chris M. I moved from Florida back to Delaware and was sitting here in the middle of boxes to be unpacked. Your employees who had moved some furniture locally for me saw my frustration about unpacking and came back after the move and helped me unpack and dispose of the empty boxes by carrying them four flights down to the dumpster. These young men were a wonderful help to me since I have a prosthesis on my left leg and do not move easily. I hope you will give them a commendation of some kind, since I feel they are very unusual, kind men who wanted nothing more than to help me.

Very truly yours,

Dolores 

Care: To have compassion for family, customers, co-workers, and community.

Care is essential to the TWO MEN AND A TRUCK® system. It’s the foundation of what we do every day. It’s so important we decided to include it in our tagline, “Movers Who Care®”.

Pedro  Carl“Two Palm Beach movers, Pedro A. and Carl P., were on an overnight, long distance move to Tallahassee in Northern Florida. They were pulling off the highway for the evening during a powerful rainstorm when they noticed an SUV had gone off the road and landed in a ditch filled with water. They ran over, waded into the thigh-deep water, and pulled the family (husband, wife, and two children) from the vehicle. Fortunately, there were no serious injuries, so they waited until the authorities arrived, then continued on their way.”

Be your best and have fun: To be the best professionally and personally while enjoying life and having fun.

CadeWe couldn’t think of a better example for this core value than a boy’s first moving experience. Cade, the six-year-old boy who was the inspiration of our national commercial last year, was very nervous about moving from his life-long home in Atlanta. The movers took notice and to help ease his worries, and they named him “Boss for a Day.” As boss, Cade was able to have a role in the moving process, make a connection with the movers, and observe the movers taking care of his favorite belongings. The movers truly made Cade and his family’s moving experience stress-free and fun. Watch this video to learn more about Cade and his family’s moving experience.

Inclusion: To welcome people from all backgrounds in the workplace and the community.

Fatima Kacapor spent time at TWO MEN AND A TRUCK®/INTERNATIONAL, Inc. during the summer of 2013 to shadow and observe work culture in the United Sates. Fatima is a college student from the southeastern European country, Bosnia, studying communications. She is part of the Jericho Foundation, an international non-profit organization dedicated to restoring HOPE (healthcare, opportunity, personal relations, and education) in Bosnia and Herzegovina (BiH). Fatima wrote a blog post detailing her positive experience while shadowing at TWO MEN AND A TRUCK® International, Inc. Her experienced left her feeling that TWO MEN AND A TRUCK® was indeed a company who put inclusion at the forefront of its culture.

Integrity: To always conduct oneself with honesty and fairness.

We take pride in how our company is committed to living lives full of integrity. Team members from our corporate office in Lansing to those in our nearly 300 locations throughout the U.S., Canada, Ireland and U.K., we understand what it means to be part of a company which celebrates commitment and follow-through. These are the cornerstones of integrity, and our principles are emphasized and upheld in every aspect of our business. We treat people with respect.

This core value is demonstrated daily throughout our company and we strive to exceed our customers’ expectations each and every time we perform a move. Many of our mover dispatch areas feature a poster which declares, “Prove it every move.” And we do! That’s why we’re very proud of our 96 percent customer referral rate.

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

Movers for Moms® 2013

Written by Claire Schneider

It’s an exciting time at TWO MEN AND A TRUCK® lately as we ramp up our Movers for Moms® program once again! We are very passionate about our Core Values and Movers for Moms® is a big part of them.

What is Movers for Moms®?Movers For Moms

Movers for Moms® is a program that was started by TWO MEN AND A TRUCK® nearly five years ago because we not only wanted to give to charity, but also be a part of the cause. Movers for Moms® is based around the communities where our franchisees are located and is focused on making life easier for less fortunate women, who are forced to stay in shelters on Mother’s Day. Our goal is to make sure their day is special as well.

“Among industrialized nations, the United States has the largest number of homeless women and children. Not since the Great Depression have so many families been without homes.”

– GreenDoors.org

More than 100 TWO MEN AND A TRUCK® locations across the country have partnered with schools to begin collecting items for mothers in need. Our TWO MEN AND A TRUCK® locations will then pick up the items and deliver them to their shelter partners just in time for Mother’s Day.

How you can help

It’s simple! All you have to do is bring your donated items to a participating TWO MEN AND A TRUCK® location near you. Typical donation items may include: soaps, hair styling products, shampoos and conditioners, pillows, blankets, slippers and basic essential items.

We will take care of the rest!

Getting kids involved 

Movers for Moms® is a great way to teach kids how important it is to give back to the communities in which we live. TWO MEN AND A TRUCK® wants to thank all the schools that are participating in the program this year. We have seen tremendous growth in the past year and now have 420 schools taking part in the program, compared to 200 last year. We could not have made this program what it is today without them!

Movers for Moms

KinderCare

We especially want to thank KinderCare for their involvement with Movers for Moms® this year. KinderCare works hard to improve the lives of children in communities where we live and work. With the expertise that comes with caring for and educating hundreds of thousands of children nationally, KinderCare has a unique understanding of child development, early childhood education, parenting and teaching. They understand the needs of children, families and communities.

If KinderCare sounds like the perfect environment for your child to grow, join KinderCare for their Open House Tuesday, April 23 and let their community show you what makes this place one of a kind. Sign up the week of 4/21 and get $100 off tuition. Their Open House provides the chance to tour their center, meet the teachers, talk with other parents and engage in family-fun activities. KinderCare Learning Centers are excited to show you their nationally recognized education program as well as the child-specific focus their teachers bring to the center. To learn more or find a location near you, please visit www.kindercare.com.

Thank you KinderCare for your support in the Movers for Moms® program!

KinderCare Open House

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.