TWO MEN AND A TRUCK moves businesses forward smoothly while eliminating downtime

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We talk about our moving services all the time – how we help our customers move from one home to the next with outstanding service and care as they relocate in life.

However, our services are built for more than just home moving, as we can help you move your business, too! If you’re a business owner and have decided it’s time to upgrade your office or relocate to a new location that makes more sense for you, your employees, and your customers – give us a call! The same high-quality service we’re known for with home moving translates perfect into business moving. As a business ourselves, we understand the needs and nuances of relocating an entire office and team.

Our business moving plan

At the end of the day, moving is moving, and our skills translate where needed. Our professionally trained, background checked, and drug screened movers are equipped and ready to handle the moving of office furniture, equipment, desks, chairs, and more. This is done using extreme care and efficiency as we relocate your business.

Our business moving services are great for the following:

  • Professional offices
  • Retail stores
  • Medical offices
  • Educational facilities
  • Non-profit organizations

We understand that time is money. That’s why our business moving solutions cater to your operation’s schedule to ensure we aren’t disrupting the flow of your business. Our moving experts will customize a schedule that best fits you – even if it means nights or weekends – so you can stay up and running while we take care of the heavy lifting.

More than just moving business furniture

TWO MEN AND A TRUCK’s business moving solutions don’t just stop at moving your office furniture and belongings. We’re able to assist in a variety of other ways as well, mainly with our junk removal and storage services.

Using our specialized junk removal trucks, we’ll load and dispose of old equipment, furniture, or debris you no longer need if you’re completing office renovations or just want to get rid of them.

If your business has storage needs, we can help there, too! Select TWO MEN AND A TRUCK locations offer on-site storage and will happily store your belongings for as little or as long as you need.

Need further proof? Check out a verified customer review of our business moving services!

“We had a large last minute business move that they were not only able to accommodate, but accepted the challenge without hesitation. All were pleasant, fast, listened to special directions, and got the job done in one day, which was a huge bonus to us.” – Janet

To learn more about our business moving options or to schedule a business move, visit our website and contact us today!

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

How big businesses are implementing the use of translation services to enhance customer experience

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-Written by Erik Sargent 

America is more ethnically diverse than ever before. People from different backgrounds and countries make up large portions of our populations, each bringing their own unique lifestyle. With this type of background comes a growing population of people speaking different languages. Communication plays a huge part in the daily lives of millions of Americans each day, but often times, much of our population is left out due to communication barriers.

According to a report by the U.S. Census Bureau published in October of 2016, there were 40 million residents in the United States ages five and older who spoke the native language of Spanish at home. This was a 131.2 percent increase from 1990, when it was just 17.3 million people. For reference – this is 13.3 percent of United States residents.

While some of these Spanish-speaking Americans are fluent in English, many are not. This can create a language hurdle in places heavily populated with Spanish-speaking Americans, such as California, Florida, and Texas.

From a business perspective, this creates a dilemma for companies looking to branch out and extend their reach to new customers. If they aren’t able to communicate with potential customers and create a positive brand experience across websites and social media platforms, they won’t continue to appeal to a wide audience.

Often times, you’ll see companies bring on one or two Spanish-speaking employees hoping to handle the large influx of people who don’t speak English, but in heavily populated areas of Spanish speakers, this just simply isn’t enough.

One solution to increasing engagement and appealing to a wider audience is using a translation service. Companies like Amazon and The New York Times have both recently launched pages on their website featuring Spanish content, showing the trend of translation services has reached even the biggest of business.

Translation companies like Tomedes Translation work with big businesses and companies to offer translation services of all kinds, improving the communication levels and helping them to reach customers they normally wouldn’t have the ability to communicate with. Tomedes was founded in 2007, and has more than 15,000 clients across the globe.

“We offer a variety of language services – what that means is translation, proofreading, editing, transcription, subtitles, voice over – pretty much if it’s a service that is connected to a language, we offer it,” said Rivkah Miller, an Account Manager for Tomedes Translation.

Tomedes translates over 50 languages, and takes the burden off companies looking to use employees who are bilingual to communicate with customers.

Clients will send Tomedes files they need translated, and it will go through an extensive review process with the translators and project managers at the company. The work they do covers an incredibly wide spectrum, and clients find translation needs for almost anything.

“We have clients who need CDs translated, we have law firms who want immigration documents translated, we have legal contracts, and we are also getting big into the gaming and app industries as they look to go international,” Miller said. “There’s always a reason why someone would need translation and would want it done professionally.”

This type of translation service is the next step as technology increases and business become global, and it instantly makes a business more accessible to the public and people of varying backgrounds.

“It facilitates visibility, essentially, and facilitates communication,” Miller said.

For the international moving company TWO MEN AND A TRUCK®, the translation process has become a main priority, as the company has 350 plus locations in the U.S. with a large number of franchises in Arizona, California, Florida, and Texas.

People of all backgrounds are always in need of moving services, and for TWO MEN AND A TRUCK, it was important to get their websites translated to Spanish and begin to employ Spanish-speaking customer service representatives at their national Customer Resource Center to better handle the communication. The company recently worked with the translation service, Gengo, to implement Spanish content across all of their websites in order to be more inclusive and connected to Spanish speaking customers.

“This is just another step in our continued evolution, and in our commitment to continuously exceeding customers’ expectations,” said Dawn Kroeger, marketing and communications director at TWO MEN AND A TRUCK’s international headquarters located in Lansing, Mich. “By delivering our local websites and marketing materials in Spanish, we are working to better support the needs of the TWO MEN AND A TRUCK consumer base. We know there are loyal customers out there whose primary language is not English, so we are now taking action to provide them with the best experience possible, starting with their initial experience on our websites.”

This translation will allow the moving company to connect with more customers looking to move, and help them continue growing as a brand across the United States and international locations.

“Being in the Los Angeles market, a majority of our customers find us through internet searches,” said Stefanie Shook, marketing manager at the TWO MEN AND A TRUCK Pasadena, Calif., location. “We also have a huge Spanish speaking population here and by translating our website, we are acknowledging and showing that we want to serve them with the best customer service possible.”

According to Miller, the advancement from technology has made this language translation much more crucial to running a successful business than ever before. There are numerous languages being spoken by people in the country, and many businesses in the country are communicating with customers from around the globe.

For companies like Amazon, The New York Times, and TWO MEN AND A TRUCK, their revenue streams rely on people continuing to use their services, and translating their company content into a new language will help with this.

“It’s very hard to navigate when you can’t speak languages,” Miller said. “You might have advocates who can help you, someone who does speak the language, but that’s just one person. That’s not enough.”

Completing thorough research can help prevent business scams

Doing life together

-Written by Erik Sargent

With the increasing landscape of the Internet and its capabilities, the opportunities for conducting business in any aspect are larger than ever. Unfortunately, with this type of access, the chance for running into scams is at an all-time high, and each day, people are losing out on money due to shady business tactics.

Gone are the days of picking up the phonebook and dialing up a number for a contractor, plumber, mover, or other labor service. Now you can search endless job sites and job boards, sifting through, while hoping to find the best price in your area. But how do you know if these are trustworthy services? While one business may offer a cheaper price, they might not be responsible or honest about your service or payment.

According to the Federal Trade Commission, “crooks use clever schemes to defraud millions of people every year. They often combine new technology with old tricks to get people to send more or give out personal information.”

Websites like Facebook, Amazon, Yelp, and Angie’s List all provide a platform for people to do research on a business, everything from seeing what the service has to offer, to finding out what other people have said about their company.

The Better Business Bureau – one of the oldest sites to offer this type of information for consumers – has been around for over 100 years, and was founded on the idea of protecting consumers from misleading advertising.

“Our mission is to help promote a more ethical marketplace,” said Michelle Michels, VP of Operations for the Better Business Bureau of Eastern Michigan. “One goal for us is that from a business perspective, we have millions of customers come to our website looking for a reputable business. For our members, that means that we’re trying to have business be directed toward them.”

The Better Business Bureau serves as the mediator between the business and the consumer, providing a platform for businesses to advertise their services, and a platform for potential customers to do their research on a company. Consumers can leave their reviews on the website from the experiences they’ve had, and business can retain their BBB Accreditation by sticking to the criteria provided.

“We have certain criteria and standards a business must meet, and they are pretty basic,” Michels said. “We ask for a business to be straight with the state they are in, that they are properly licensed, and that they remain responsive to their customers. It sounds like a simple task, but if you’re running a business, it’s hard to satisfy your customers. You’re only as good as your reputation.”

So how do consumers make sure they are getting the best deal while also avoiding a potential scam? Research, research, and more research.

According to the B.B.B., actions like reading contracts, reading terms, and asking questions can save you from falling victim to illegitimate business. It’s also important to make sure you are getting everything in writing, and not paying for a service until the job is completed.

“For consumers, this is the age of ‘If I’m going to buy something, I’m going to read reviews, and I’m going to do research’, because money is hard to come by,” Michels said. “Consumers are pretty savvy, and they go out and research things. We encourage this – not to just look at B.B.B. – but look at everything.”

One business that has built a reputation around putting the customer first and being transparent about their services is the international moving company, TWO MEN AND A TRUCK®. The first and largest franchised moving company in the world, TWO MEN AND A TRUCK® has been in operation for more than 30 years, and carries a 96 percent referral rating.

To match the variety of moving, packing, and storage solutions provided by the moving company, TWO MEN AND A TRUCK® puts a heavy emphasis on being accessible to all customers in variety of ways, one being through their corporate customer care team which ensures an honest and beneficial relationship between the franchises and consumers.

“We seek to be transparent by sharing information we have about regulations, policies, and our core values, which directs how we interact with customers to provide the best possible moving experience,” said Rina Woodland, TWO MEN AND A TRUCK® corporate customer care manager. “When customers are unhappy, we are empathetic and genuine as we work toward an acceptable solution.”

TWO MEN AND A TRUCK® took a major step toward customer satisfaction when developing their own customer relationship center, allowing customers even more opportunities to call and have their questions answered, services explained, and moves booked. The mission of the customer care team is to provide support and uphold high standards of care as they continuously strive to exceed customers’ expectations while protecting the TWO MEN AND A TRUCK® brand.

This kind of up-front mentality is crucial when running a moving company due to the intimate nature of the moving, and TWO MEN AND A TRUCK® has been able to develop a world-renowned brand name around this customer service.

“In a society that expects a quick response, we are very responsive, and customers get to speak with a live person when they call,” Woodland said. “So often, a customer just wants someone to listen to them and acknowledge things did not go well. As the “Movers Who Care®” we understand we are moving people’s lives and we take this seriously. We not only listen, but we work with the local franchise toward a resolution, or help the customer understand why a decision was made by the local office. When moving, we realize that not every move can be 100% perfect. If we are able to resolve a customer’s concern, it can be positive for everyone.”

Update – August 3, 2018

According to a recent report from Good Morning America, an ongoing trend of moving company scams are being reported across the country. TWO MEN AND A TRUCK CEO, Jon Nobis®, took some time to share his thoughts on the issue.

Doing your research before paying for a service can be the difference between receiving a good service, and losing out on hard earned money from unethical business practices. Michels and the Better Business Bureau stressed making sure that you get multiple quotes and reading reviews before paying for a service.

At the end of the day, you have to use your best judgment when spending your money, and according to Michels, “trust” doesn’t go as far as it used to in the past.

“Somebody’s word or somebody’s honor unfortunately doesn’t always mean anything anymore,” Michels said. “Everything you do needs to be in writing.”

Technological advancements continue to shape big business

 

How much are you paying for utilities?-Written by Erik Sargent

The world of technology evolves at a rapid pace, with changes being made and advancements happening almost by the second as people and machines become smarter and smarter, creating profound impacts on the daily lives of almost everyone.

Even with something as simple as a smart phone, people are granted the power to do tasks previously unimaginable, and we are always a touch away from anything we can think of. This rapid technological advancement can be felt in virtually every industry of life, most importantly business.

From the way we buy things and get them delivered, to the method in which we choose to transport ourselves to a new destination, there has been major technological developments in every field, which has affected big business companies tremendously. Self-driving cars have consistently found themselves in the news, and seem to be not far off from reality.

Just last month, the state of California cleared testing paths for autonomous vehicles, as the state holds more companies producing this technology than any other state in the country.

“California has more manufacturers testing autonomous vehicles than any other state and today’s rules continue our leadership with this emerging technology,” said California Transportation Agency Secretary Brian P. Kelly in a press release from the State of California Department of Motor Vehicles. “These rules protect public safety, promote innovation, and lay out the path for future testing and deployment of driverless technology. This rulemaking is the next step in working with stakeholders to get this right.”

Companies like Uber and Google appear to be in the lead for advancements in this technology, and could change the way people get from place to place, and how products make their way to customers when ordering online.

“These rules expand our existing autonomous vehicle testing program to include testing vehicles where no driver is present,” said DMV Director Jean Shiomoto in the same press release. “This is the next step in eventually allowing driverless autonomous vehicles on California roadways.”

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Photo courtesy of Menet Aero

Another major technology that has found its way into the national discussion is the use of unmanned aerial systems, or as they’re better known, drones.

Amazon made the first national news media splash for public commercial drone usage with the proposed idea of drones delivering packages from the online shopping giant. According to Joe Hupy, the chief technical officer of Menet Aero  – a company founded to provide professional commercial UAS solutions to a variety of industries – the delivery service with drones is far off, but the technological uses are already being felt with businesses across the country.

“There’s a lot of hype surrounding the drone delivery stuff, but if you look at people who have subscribed to the Amazon drone delivery pilot projects, they stopped because they get tired of fishing it off the roof,” Hupy said. “There’s a lot of stuff out there that people in the media will cling to, and one of them is the delivery component, but the delivery component is farther away than self-driving cars because you need to be able to manage air space.”

Drone usage will hinge directly on the regulations that come from the Federal Aviation Administration, and with drones being such a new technology, there is still countless hours of work to be done figuring out the proper guidelines for commercial usage. Hupy did mention that some of the basic rules for drones include not flying the machines over crowds, keeping them under 400 feet, and making sure they are visible at all times while in air.

While people get hung up one delivery services, Hupy explained there is currently too much gray area for that to come to fruition at the moment. However, drones are already being utilized in other practices.

“For example, I did some work with a trial attorney. The trial attorney wanted to bring the jury to the scene of an accident,” Hupy said. “He had no way to display how flat a road was without taking the jury to the site, which is really costly. With a drone, you can fly that, you model that with an animated fly-through that before would have been impossible. With that drone, that was well within the means of his budget.”

The future of drones will be focused on these types of situations more than people realize, helping people gather data and analyze situations in business fields like construction, government, utilities, and energy solutions.

“The future of drones is in many ways using them to gather information and data in ways that before could only be used by the military and big science projects,” Hupy said. “This gets a lot of these different types of markets, such as construction companies, looking to monitor construction activities and county governments looking for zoning, or looking at how much area is permeable versus impermeable. There is a lot than can be done that before was just too expensive to do.”

One major company that has remained at the forefront of technological advancement is the nationally recognized moving company TWO MEN AND A TRUCK®, which has found a way to implement new technologies that not only boost production for the company, but also provide a better and smoother customer experience.

An exciting development is taking place at the San Diego franchise of TWO MEN AND A TRUCK®, as they work to implement new drive cam technologies aimed at providing more of a situation awareness for movers and drivers in the trucks.

“San Diego is piloting a new program by Lyxt, and the new program is called Unisyn. It is merging the event-based monitoring utilized in DriveCam with ‘always on monitoring’ to capture all events, even if an event does not trigger it,” said James Silvers, IT Desktop Administrator at TWO MEN AND A TRUCK®’s Home Office. “It is envisioned to assist the franchises with training and being able to review previous videos for incidents that may have occurred on the ramp, vehicle accidents and close calls.

Another technology TWO MEN AND A TRUCK® is set to launch in 2017 is the Value Flex® moving service, which gives customers an additional long-distance moving option with reduced pricing for those flexible with their move dates.

Value Flex® will run through hubs featured at various TWO MEN AND A TRUCK® franchise locations across the country, helping the company move people anywhere across the map. State-of-the-art containers are used to hold customers’ belongings, and there is flexible scheduling for pickup and delivery.

“Every Hub will utilize tablets and will fill out the majority of the paper work digitally,” Silvers said. “We are working on a customer tracking portal that will send each customer an email with the current position of their container two times per day until the move is scheduled to be completed.”

The company plans on launching the new long-distance moving option at the beginning of May.

Move your business fast and efficiently using these five tips

The very thought of moving your business can be stressful, almost as stressful as the move itself. As a business owner, there are several moving parts as you prepare for move day. When you choose TWO MEN AND A TRUCK®, we want your experience to be nothing short of positive and easy. As the “Movers Who Care®” we want to take the stress of moving your business off of your shoulders so you can get back to what matters most, your business. To ensure you are adequately prepared for your business move, we’ve developed a few important tips for how to ease the stress for you and your employees.

TMAT538De-clutter before moving

Once your business has decided to make the big move, it’s time to start fresh and part ways with all of that clutter. In order to make your move a smooth and clean process you will need to make sure you and your employees do just that … CLEAN. It’s silly to pay money for the moving company to move multiple boxes of clutter that are only going to sit in that storage closet in your new building. When it comes to decluttering in an organized fashion, try using three different colored sticky notes to classify what you’re going to keep, what can be thrown away, and what will be donated.

Make a checklist

When moving a business, big or small, there are many details that cannot afford to go unnoticed. Make sure you have created a checklist at least one month prior to your move date. This checklist should include all of the items that need to be packed and jobs that need to be done, such as disconnecting computers and machines. This will help you avoid unnecessary stress come moving day and will allow you to provide your movers with clear direction in order for them to work efficiently because time is money.

Do you have hundreds of boxes? Make a numbering system.

Number your boxes with a brief description of what is inside them and which department they need to go to in the new building. Record the numbers and descriptions of all the boxes into a document. This will come in handy to ensure an organized unload of furniture and boxes during the move. The movers will have an easier time figuring out where everything goes to avoid you having to micro-manage the move.

Notify your customers and update your contact information ahead of time

Giving your customers a heads up a few months in advance allows them to prepare for the move. It is suggested that you notify your customers on three separate occasions. The first should be about 60 days out. This is when you should announce what the new address will be and when you should alert the post office of your upcoming move. Two months will also allow time for you and your employees to place orders for new business cards, stationary, brochures, and other necessary business forms. The second notice should be made 30 days before the move. Your first notice will more than likely go unnoticed or be misplaced, so a second notice never hurts. The final notice should be the day after the move or when everything is unpacked and the business is up and running efficiently. This is when you should put in for mail transfers at the post office. During the final notice you should encourage your employees to reach out to businesses and important customers to ensure they have made note of your move. Keeping your customers in the loop is important when moving your business because you want to ensure the move is not only a smooth transition for you and your employees, but also for your valued customers.

TMAT558Move over the weekend to avoid disruption in your business

The transition for a business from one building to another can be a long and grueling process and many businesses have to close down temporarily to accommodate their moving needs. While it may not be ideal to move during the weekend, it helps avoid disruption in your business, and will also allow you a few days to get everything in order before Monday morning, which will be beneficial to the company in the long run.

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. We are leaders in the moving and packing industry. Let us help move you forward! For more moving, packing, or relocation tips, subscribe to our blog or like us on Facebook.

Without you, we wouldn’t be here

Written by Nicole Harrison

It was an incredible year for us in 2014, one to reflect upon proudly. We owe all of our success and milestones to you, our amazing customers. As 2014 came to an end, we had 61 months of consecutive growth. Of those 61 months, 45 months consisted of record growth, and eight of those months were double-digit growth. Five years of success would not happen without our system working together as one.

As we continue to move forward, we know our success hasn’t come easy. At TWO MEN AND A TRUCK® our exceptional customer service has helped make this possible. We ended 2014 with a 95 percent customer satisfaction rating. We take our commitment to customers seriously and as we grow, our practice of keeping customers top of mind will continue with each decision we make.

$3 billion in 30 years

This year marks our 30th year in business and earlier this year, we celebrated our $3 billionth revenue milestone as a system. Both are huge accomplishments to TWO MEN AND A TRUCK® employees across the nation — we have learned a lot in the last 30 years!MaryEllen

“I am so grateful we live in a country where everyone has the freedom to start a business. When I realize how TWO MEN AND A TRUCK® has grown … I feel shocked, lucky, thankful and very, very blessed,” said TWO MEN AND A TRUCK® Founder Mary Ellen Sheets.

Thirty years may seem like a long time, however, we still hold the same integrity and work ethic from day one. Compliance Administrative Specialist Sue McIntosh has worked at TWO MEN AND A TRUCK® for nearly 19 Years. Sue has seen TWO MEN AND A TRUCK® go through significant changes, advancements, record-breaking expansion, and growth.

Sue“When I started working at TWO MEN AND A TRUCK® we had six corporate employees and 42 franchises,” said Sue. “We have grown into a large company, but have been able to continue living our core values every day here at Home Office and throughout the system.”

Growing our footprint

As TWO MEN AND A TRUCK®’s footprint continues to grow, so do our numbers. To date, we conduct 500,000 moves annually and have more than 2,100 trucks in the TWO MEN AND A TRUCK® system.

Each year our franchise system grows. We’ve had record expansion of our footprint, our trucks, and our team members and we continually look for ways to improve the moving process for our valued customers. We are looking forward to even more expansion and success in the coming years and we thank all the loyal customers we have supporting us daily.

2014’s Highlight

June 19, 2014 was an exciting day for us as we conducted our five millionth move!

The five millionth move is another historic event showcasing the fantastic efforts of our locations throughout the 5 millionth movecountry. This milestone is important, but more critical, is the opportunity to give back. Our brand impacts communities daily as our trucks move throughout the country. The stories of our moving heroes and how they help someone on the highway, at a senior center, or on a move touches us all.  We are blessed to move people, but more importantly, the opportunities for our brand to donate manpower and moving trucks resonates so much more.

Thank you to everyone who has supported TWO MEN AND A TRUCK® over the last 30 years. Whether your hired us to move your home or business, purchased moving boxes and packing supplies, shared our information on social media, or referred us to friends or family members, we appreciate you. Whatever you have done to support us through the years we want to thank you. Frankly, without you we wouldn’t be where we are today!

Our employees work day in and day out to serve all of your moving needs. At TWO MEN AND A TRUCK® we know moving can be one of the most stressful times in your life, and we do what we can to make the transition as smooth and painless as possible.

TWO MEN AND A TRUCK® is the first and largest moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

East Coast Franchise Opportunities Now Available!

East Coast Franchise Opportunities Now Available!

From the Capitol to the coast, we want to move people forward in life with people like you who possess business acumen and a dedication to making things just right for our customers. We have opened 28 new marketing areas throughout the Washington, D.C., Maryland and Virginia region.

Hottest new open cities include:

Richmond, Va.
Roanoke, Va.
Baltimore, Md.
Frederick, Md.
Washington, D.C.
D.C. metro markets

If you are interested in learning more about owning a franchise in these areas please reach out to our Franchise Development team by completing our Contact Me form.

We Are Moving People Forward at the Franchise Expo in Anaheim this Weekend

Are you ready to move people forward with TWO MEN AND A TRUCK®?

Face it. Moving isn’t easy and is typically full of emotions that elevate stress levels. Our job at TWO MEN AND A TRUCK® is to reduce stress, making the move go as smoothly as possible regardless of the situation. We do this with a system of great franchisees committed to strong core values which are centered on stellar customer service. And while our franchisees are working on the business with a focus on accountability, we provide them the tools to build an effective and efficient team and operation.  Our success has resulted in 34 consecutive months of growth, with 29 consecutive months of double-digit growth.  The last 18 months of growth have been at record setting levels!

And we want you to consider being part of this.

Visit us at booth #616 to learn about our 26% growth in three years, our significant investment in system technology, and our favorite: The Grandma Rule®. We will run hourly drawings for models of our eye-catching trucks, and during the last hour of the show each day, you can have your picture taken with Truckie, our famous mascot.

Revisiting Our Core Purpose

Written by Randy Shacka, president of TWO MEN AND A TRUCK®/INTERNATIONAL, Inc.

Why?

What does a simple three letter word like why really mean? Why does it matter? Although simple by most accounts asking yourself “why” in business should be the cornerstone for your business’s existence.

TWO MEN AND A TRUCK® recently relooked at this question in hopes of refreshing our core purpose.  Why do we do what we do? Why is TWO MEN AND A TRUCK® in business?  Several years back our organization asked this question and came up with our original core purpose: “To be a role model in our industry”.  This was fitting at the time. When you think moving, movers or the moving industry, it doesn’t necessarily conger up warm and fuzzy thoughts.  Unfortunately, our industry is rife with unlicensed groups trying to take advantage of others.  So back then, to be a role model was definitely something to shoot for in helping to overcome this perception. Over the past several months, we have relooked at our brand, our vision and our purpose.  It was evident our purpose was missing the human element of what we do.

We looked at what our frontline staff does every day. We looked at the community outreach that is so important to us and the locations that give back as part of their daily efforts. We looked at our customers and what they say about our service (yes even when things don’t go as planned) and finally we looked at where we want to take this brand.  We realize each and every day that we have an opportunity to make someone’s day and get them through a potentially tough situation. Let’s face it, moving is not easy and is typically full of emotions that elevate our stress levels.  Our job at TWO MEN AND A TRUCK® is to pull up each day to someone’s driveway or business and put a smile on their face, reduce this stress and make the move go as smoothly as possible, no matter what the customer’s situation.

But our brand is much more than just customer service.  The growth we have experienced and the positive service metrics we receive are a testament to that. This reflects our old purpose and through the early years of taking care of customers one move at a time, we lived up to that purpose. As we have evolved and grown and where our company is today, it is much more than just the customer experience. It is also the experience within our organization, the passion of our employees, the sheer number of people whom may have started as a mover or customer service representative that are now business owners as franchisees. At last count I believe close to 30% of our system followed this path.

This is energizing and really shapes the passion that exists under this brand!

Through a purpose exercise it hit us smack dab between the eyes. We wake up every day truly to move people forward. Whether it’s our customers, communities, employees or the general public; our driving passion is to leverage our brand to help people progress and this will continue to fuel our drive to grow and continue to build a sustainable brand for future generations to come.