TWO MEN AND A TRUCK® prepares for sixth annual Career Move Month campaign

TMAT475

-Written by Erik Sargent

Each March at TWO MEN AND A TRUCK, a system-wide effort to build our company and strengthen the numbers of our professionally-trained teams takes place with our “Career Move Month” campaign.

Beginning March 1, franchises from all across the TWO MEN AND A TRUCK landscape work to bring on new hires at all levels of the company, from movers and drivers to management positions, and even new team members at our Home Office location in Lansing, Mich. TWO MEN AND A TRUCK’s busy season occurs from May through September, and it’s important for each of our franchises to be fully-equipped with properly trained staff to provide top-notch moving services to our customers across the nation.

Johanna-Weitzel“Career Move Month is our annual national recruiting initiative to help our franchises staff up for the busy season,” said Johanna Weitzel, recruiting and retention manager at TWO MEN AND A TRUCK Home Office. “This year, our goal is to receive 15,000 applications and make 1,500 hires during the month of March.”

The hiring initiative ensures our brand is on the right track, having properly trained team members with strong work ethics which puts us in the right position to succeed and give our loyal customers the most positive and successful move experience possible.

“We organize several programs to showcase our TWO MEN AND A TRUCK core values, culture, and what it’s like to work here,” Weitzel said. “Our franchises get involved at a local level, and are usually thrilled to build upon the national programs we put in place and extend their efforts through the rest of the year.”

At TWO MEN AND A TRUCK, we’re always searching for people who are career driven, hardworking, and who fit for what we stand for as a company. We take our Core Values very seriously, and we encourage our teams to live by these values, too. Both past and currently employees have spoken highly of the culture across the system, and it’s something we are continually focused on to ensure our team members have a positive work environment that’s reflective on our company’s core values and mission.

“My favorite thing about working at TWO MEN AND A TRUCK is the overall atmosphere, sense of accomplishment, and change in environment,” said Matt Wasalaski, a mover at our Brighton, Mich., franchise. “I enjoy the customers I work for, the employees I work with, and after a hard day’s work, I can always hold my head high knowing me and my crew helped someone during a stressful situation in their lives. In one word, I would describe this job as ‘rewarding’.”

Many of our frontline employees echo the same sentiment as Wasalaski – the team experience and the ability to make a difference in people’s lives is what motivates them to come work for TWO MEN AND A TRUCK each and every day.

“My favorite thing about working for TWO MEN AND A TRUCK is helping customers move forward in their lives and seeing the joy on their faces when we do,” said Robert Cruze, lead trainer at the Brownstown, Mich., franchise. “The job is awesome, and everyone is very friendly. It is like a family at the franchise!”

If a fantastic working environment and the possibility for career advancement sounds like something you’re interested in, TWO MEN AND A TRUCK might be for you! Countless movers and drivers have worked their way through the system into management and other leadership positions.

“I would recommend TWO MEN AND A TRUCK for someone in search of a new job because there are always new places to see and new people to help,” Wasalaski said. “You make lasting friendships with the people you work with, and can make such a positive impact on customers’ lives. There is never a dull moment while working at TWO MEN AND A TRUCK, and you are able to get some amazing exercise, too! The job constantly pushes and challenges you to be the best you can be every day.”

 

Apply now and get your career started with the “Movers Who Care”!

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

Completing thorough research can help prevent business scams

Doing life together

-Written by Erik Sargent

With the increasing landscape of the Internet and its capabilities, the opportunities for conducting business in any aspect are larger than ever. Unfortunately, with this type of access, the chance for running into scams is at an all-time high, and each day, people are losing out on money due to shady business tactics.

Gone are the days of picking up the phonebook and dialing up a number for a contractor, plumber, mover, or other labor service. Now you can search endless job sites and job boards, sifting through, while hoping to find the best price in your area. But how do you know if these are trustworthy services? While one business may offer a cheaper price, they might not be responsible or honest about your service or payment.

According to the Federal Trade Commission, “crooks use clever schemes to defraud millions of people every year. They often combine new technology with old tricks to get people to send more or give out personal information.”

Websites like Facebook, Amazon, Yelp, and Angie’s List all provide a platform for people to do research on a business, everything from seeing what the service has to offer, to finding out what other people have said about their company.

The Better Business Bureau – one of the oldest sites to offer this type of information for consumers – has been around for over 100 years, and was founded on the idea of protecting consumers from misleading advertising.

“Our mission is to help promote a more ethical marketplace,” said Michelle Michels, VP of Operations for the Better Business Bureau of Eastern Michigan. “One goal for us is that from a business perspective, we have millions of customers come to our website looking for a reputable business. For our members, that means that we’re trying to have business be directed toward them.”

The Better Business Bureau serves as the mediator between the business and the consumer, providing a platform for businesses to advertise their services, and a platform for potential customers to do their research on a company. Consumers can leave their reviews on the website from the experiences they’ve had, and business can retain their BBB Accreditation by sticking to the criteria provided.

“We have certain criteria and standards a business must meet, and they are pretty basic,” Michels said. “We ask for a business to be straight with the state they are in, that they are properly licensed, and that they remain responsive to their customers. It sounds like a simple task, but if you’re running a business, it’s hard to satisfy your customers. You’re only as good as your reputation.”

So how do consumers make sure they are getting the best deal while also avoiding a potential scam? Research, research, and more research.

According to the B.B.B., actions like reading contracts, reading terms, and asking questions can save you from falling victim to illegitimate business. It’s also important to make sure you are getting everything in writing, and not paying for a service until the job is completed.

“For consumers, this is the age of ‘If I’m going to buy something, I’m going to read reviews, and I’m going to do research’, because money is hard to come by,” Michels said. “Consumers are pretty savvy, and they go out and research things. We encourage this – not to just look at B.B.B. – but look at everything.”

One business that has built a reputation around putting the customer first and being transparent about their services is the international moving company, TWO MEN AND A TRUCK®. The first and largest franchised moving company in the world, TWO MEN AND A TRUCK® has been in operation for more than 30 years, and carries a 96 percent referral rating.

To match the variety of moving, packing, and storage solutions provided by the moving company, TWO MEN AND A TRUCK® puts a heavy emphasis on being accessible to all customers in variety of ways, one being through their corporate customer care team which ensures an honest and beneficial relationship between the franchises and consumers.

“We seek to be transparent by sharing information we have about regulations, policies, and our core values, which directs how we interact with customers to provide the best possible moving experience,” said Rina Woodland, TWO MEN AND A TRUCK® corporate customer care manager. “When customers are unhappy, we are empathetic and genuine as we work toward an acceptable solution.”

TWO MEN AND A TRUCK® took a major step toward customer satisfaction when developing their own customer relationship center, allowing customers even more opportunities to call and have their questions answered, services explained, and moves booked. The mission of the customer care team is to provide support and uphold high standards of care as they continuously strive to exceed customers’ expectations while protecting the TWO MEN AND A TRUCK® brand.

This kind of up-front mentality is crucial when running a moving company due to the intimate nature of the moving, and TWO MEN AND A TRUCK® has been able to develop a world-renowned brand name around this customer service.

“In a society that expects a quick response, we are very responsive, and customers get to speak with a live person when they call,” Woodland said. “So often, a customer just wants someone to listen to them and acknowledge things did not go well. As the “Movers Who Care®” we understand we are moving people’s lives and we take this seriously. We not only listen, but we work with the local franchise toward a resolution, or help the customer understand why a decision was made by the local office. When moving, we realize that not every move can be 100% perfect. If we are able to resolve a customer’s concern, it can be positive for everyone.”

Update – August 3, 2018

According to a recent report from Good Morning America, an ongoing trend of moving company scams are being reported across the country. TWO MEN AND A TRUCK CEO, Jon Nobis®, took some time to share his thoughts on the issue.

Doing your research before paying for a service can be the difference between receiving a good service, and losing out on hard earned money from unethical business practices. Michels and the Better Business Bureau stressed making sure that you get multiple quotes and reading reviews before paying for a service.

At the end of the day, you have to use your best judgment when spending your money, and according to Michels, “trust” doesn’t go as far as it used to in the past.

“Somebody’s word or somebody’s honor unfortunately doesn’t always mean anything anymore,” Michels said. “Everything you do needs to be in writing.”

Military experience prepares veteran to become successful franchisee

Written by Jessy Howe

two men and a truck - jeremy brown-8809

In December 2014, Jeremy Brown joined the TWO MEN AND A TRUCK® system as franchisee of the Dover, Del., location. After completing 11.5 years of active duty Air Force service as a C-17 pilot, he has since transitioned to the Air Force Reserves in a traditional reservist capacity and serves as the Deputy Inspector General for the 512th Airlift Wing in Dover.

What does TWO MEN AND A TRUCK® mean to you?

For me, right now, TWO MEN AND A TRUCK® symbolizes challenge and opportunity. Challenge, because every day it is highly probable I will face a new and unique puzzle that needs solved. I have always thrived in that kind of environment and I appreciate the chance to be a student and hopefully a teacher every day. I also see a great deal of opportunity with TWO MEN AND A TRUCK®. This system has grown for 70 consecutive months and is averaging 17% growth annually.  I feel my timing is perfect as the brand seems poised for continued, strong growth, which leads to expanded market share across the board. Likewise, the corporate team does a great job with the road map for success and growth on the local level and their continued effort to be exceedingly transparent provides an abundance of model franchises to base strategic decisions on. I am part of a unique system with support in all facets of the model and one that is achieving incredible success.

How do you feel TWO MEN AND A TRUCK® aligns with your military background?  

The Air Force was a great organization to be a part of and I think I could paint a correlation between nearly everything I did in the military and all the things that go along with being a franchisee. Being an officer in the military is very leadership intensive and as a C-17 pilot, I was charged with the safe navigation and movement of a $200 million aircraft all over the globe, and more importantly, the safe transport of the people and goods aboard. The only significant difference as a moving company is that we are confined to the roadways, at least for now.  Also, in the Air Force, and more specifically as a pilot, processes and checklists rule the day. They allow you to approach every task with clearly defined steps and standards, which ensures both efficiency and consistency regardless of who is performing the task. These principles seem to translate very well into the TWO MEN AND A TRUCK® system.

With your military experience, has it helped prepare to own a business?  

I think the military does a great job of teaching the principles of leadership. While that in itself doesn’t make me a great leader, I feel like it has given me the tools I need to be successful in business and continue to grow as a leader. Additionally, I was afforded the opportunity to work directly for the commander of a 4,500 person organization. This commander, in my opinion, was an extraordinary leader and manager and he was very forthcoming with the how and why of his decision-making. It was a unique perspective with lessons learned that I will never forget.

Do you have any advice for a veteran who was looking to start a business with TWO MEN AND A TRUCK®?  

TWO MEN AND A TRUCK® is a great brand to be a part of and the business structure closely mirrors that of a small military unit.  At least from my point of view, it fits the veteran profile nicely. The corporate team also does a wonderful job of providing a foundation and a road map to make a smooth transition from the service to successful business ownership.

We are blessed to have a number of veterans in our system working to lead and grow their own businesses. Like Jeremy, the leadership and integrity they bring is exceptional and sets them up for nothing but success.

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us move your career forward. We are proud to be part of the VetFran network!  If you are interested in learning more about franchising with TWO MEN AND A TRUCK® visit, twomenandatruckfranchising.com.