We’re a brand who is committed to providing the best customer experience possible when it comes to the stressful task of moving.
Moving is known for being one of life’s most stressful events – deservedly so – and we make it our mission to alleviate this stress by providing you with the best customer service, professionally trained movers, and a work ethic that is unmatched in the moving industry. Unfortunately, the moving industry’s reputation is often damaged by illegitimate operations who don’t have the customer’s best interest in mind and are looking to scam them out of money.
These “scam” operations will make a promise of low-priced moving services, which draws in potential customers who are looking to find the best deal. However, this usually comes with a sacrifice: movers who aren’t professionally trained, who don’t care about your belongings, and teams who might not even show up at all despite taking your money.
There are a number of ways to do your research into reputable companies, and one of these ways is through reading customer reviews online.
“The number of Google reviews a brand has makes a significant impact on the customer’s decision-making process, but what most customers don’t know is that some moving companies pay or falsify their online reviews, which is against Google policy,” said Jon Nobis, the CEO of TWO MEN AND A TRUCK. “This lack of authenticity in online reviews makes the process of hiring a trustworthy, reliable mover even more difficult for consumers.”
These online reviews are a good gauge for a company’s reputation. Customers don’t hold back when it comes to online reviews, so you’ll get a good feel for what you’ll get with a company. Looking at both the good and bad are crucial, and more importantly, how the company responds to the negative ones.
Online research is also another good route to take when looking into a company. It will help you find out information on issues like how they treat their employees, how professional they are, if they offer the necessary equipment for moving, and more. This is all important information to know when you are hiring a moving company.
“As a brand, we are laser-focused on transparency and building trust, ensuring that our customer experience is world class,” said Nobis. “Because moving scams are on the rise, we’ve taken these measures up a notch and are committed to further developing our customer service initiatives with the launch of new technology-focused solutions that make booking a move easier for our customers.”
Lastly, another area where you can decipher scams from legitimate operations is with online quote forms. Shady advertisements and data aggregators can often give the impression of being real online, but they’re just looking to sell your customer info to other companies. This is why it’s important to get your moving quotes directly from the moving company itself.
“It’s important to make sure that you are requesting an online moving quote directly from a moving company that you are intending to work with,” Nobis said. “It can become very frustrating for a customer who believes they are submitting a moving request for a specific company and then three or four moving companies follow up with phone calls and emails. Customers need to be careful during their research phase to ensure they’re only providing their personal information to companies they’re interested in moving with.”
To learn more about how to avoid moving scams, please watch the video below from TWO MEN AND A TRUCK CEO Jon Nobis.
TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.