-Written by Erik Sargent
To say that a love and desire to provide the best possible care for seniors is a point of emphasis at TWO MEN AND A TRUCK® would be a major understatement. In fact, the story of TWO MEN AND A TRUCK never happens without the help of our company’s very own special grandma.
“Grandma Eb” – TWO MEN AND A TRUCK Founder Mary Ellen Sheets’ mother – was instrumental in helping Mary Ellen and her two sons, Jon Sorber and Brig Sorber, start the company in Lansing, Mich., when she allowed them to use her backyard as space for storage and to park trucks. This played a huge role in the development in the company, and more than 30 years later, we are still paying homage to Grandma Eb with one of our main company core values – THE GRANDMA RULE®.
THE GRANDMA RULE is simple – to treat each and every customer we deal with the way we would want our very own grandmothers to be treated. It’s a simple yet effective motto to live by, and it has shaped who we are as a company.
“THE GRANDMA RULE is especially personal to us here,” said Janelle Ishman, marketing manager for multiple TWO MEN AND A TRUCK locations in the greater Philadelphia area. “As a family-oriented company, it is important for us to treat our customers, our employees, and any individual that we have the privilege of encountering on the road with the same respect and care as our own family.”
Senior moving is different from a standard home move. While it still can be stressful like an ordinary moving situation, there is an added level of emotion to the process as often times, seniors are leaving behind the place they have called home for many decades.
“Moving is extremely stressful, but our teams are specifically trained on senior care services, which teaches our staff about the stages of dementia, downsizing, and security in senior housing,” Ishman said. “Our movers are trained to be attentive to the emotional aspect of senior relocations, as we realize that not all requests – especially those involving downsizing or relocating to a retirement community – are joyful circumstances. Our crews do their best to move every customer forward optimistically.”
With such an emphasis on care and compassion with our movers – especially senior moves – it makes perfect sense that we have specialized in senior moving since the very beginning.
Being able to handle these moves requires delicate planning and training for everyone involved, and it’s the attention to detail that sets TWO MEN AND A TRUCK apart when it comes to senior relocation.
“A lot of times, a senior citizen just wants someone to come and talk with them at their home about what is happening and what we are able to do,” said Brian Stern, a multi-unit franchisee with locations in Maine, Massachusetts, and New Jersey. “We make it a goal to try and accommodate this any time it is requested, because we know how important it is.”
From moving people in and out of retirement communities to helping them downsize from a large home, we have done it all when it comes to moving our beloved senior citizens, and are prepared to handle any situation.
“Quite frankly, these moves are right in our wheelhouse as a company,” Stern said. “We are built around customer service first and foremost. With our unique ability to deliver a high level of customer service and compassion for our clients, other moving services simply cannot compare.”
Not only are TWO MEN AND A TRUCK’s professional moving teams trained on the best practices for handling senior moves – certain franchises have different benefits and options they offer during senior moves.
“We have a special place in our hearts for these customers,” Ishamn said. “Because of Grandma Eb’s influence on the company, we make sure to offer senior citizens a 25 percent discount on boxes and packing supplies at our greater Philadelphia locations.”
If you or someone that you know is looking to complete an upcoming senior move, be sure to contact your local TWO MEN AND A TRUCK franchise and see why we are known as the “Movers Who Care®”!
TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.