-Written by Erik Sargent
With more than 7 million moves completed as a brand and locations all across the United States, and even internationally in Canada, Ireland, and the United Kingdom, it’s safe to say we’ve got the hang of this moving thing.
Our 96% customer referral rating speaks for itself, but sometimes, numbers just don’t tell the whole story. Why not hear it directly from the source?
Customer Rob Derderian of Pasadena, California, was kind enough to let us get a sneak peek into his home move last month, and was able to shed some insight on what it was like to have TWO MEN AND A TRUCK’s help with a home move.
Here’s what he had to say!
Why are you moving?
“We are moving because we sold this house, a friend of mine bought it. I already live in another location, so this was a second house, so we are liquidating it and we’re getting out. We’re taking the things out of it and moving them to a couple different places and just getting everything out of here.”
How did you learn about TWO MEN AND A TRUCK?
“A few years ago my son and wife were referred to TWO MEN AND A TRUCK, and that’s how we got hooked up this time. My son moved around during college a few times and my wife contacted TWO MEN AND A TRUCK, I guess after contacting a few other movers, and were satisfied with what they heard from TWO MEN AND A TRUCK. So, they did a couple of moves a few years ago and this time around when we decided we had to find a mover again, we just went right back to TWO MEN AND A TRUCK.”
What was your initial impression of the movers?
“These guys are good guys – young, strong, healthy specimens, so that’s a good thing because it’s a lot more than I can lift or pack or move. They’re very polite, nice, and clean, doing a good job and wrapping things up as I would expect or any customer would expect, and I’m happy with it.”
Talk about the moving experience with TWO MEN AND A TRUCK.
“The moving experience is going well. I haven’t done this for over 30 years, so I didn’t really know what to expect. Planning is really important, planning in advance is important, and contacting the movers in advance is important. In my line of work I’m a project manager, so I tried to line things up with the way you’re supposed to when you have a big project, so it’s going according to plan. I didn’t expect anything different, so I think we’re OK.”
What advice would you give to customers about to complete a home move?
“I would say that if you cross the line where you know you’re going to move, you make plans immediately. You contact your movers, you come up with a checklist. [This checklist] can be found on the website of the mover. You start going down the checklist, you start to plan everything in advance as best as possible, you decide where everything is going to go. We actually color-tagged everything in the house as far as exactly where we want it to go. We did a walk-through with the movers when they got here, so I think the early planning is really important. It’s important to not have any surprises later.”
Why would you recommend the services of TWO MEN AND A TRUCK to someone looking to move?
“Because I would share a good experience. If I have a good experience, I’m happy to make referrals, if it’s not a good experience I’m probably not going to make good referrals. I have no problem with referring TWO MEN AND A TRUCK.”
TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.