Written by Claire Schneider
Over the last two weeks I participated in TWO MEN AND A TRUCK®’s EFO training. What is EFO you might ask? Well, EFO stands for Essentials of Franchise Operations and is an eight day, hands-on, collaborative learning experience preparing franchisees to open and grow a TWO MEN AND A TRUCK® franchise. The training session is held through STICK MEN UNIVERSITY® at TWO MEN AND A TRUCK®/INTERNATIONAL, Inc. During this time, TWO MEN AND A TRUCK® experts teach attendees about policies, processes and tools necessary to launch successful franchises.
During the class I learned a lot about TWO MEN AND A TRUCK® and what it really means to be the “MoversWhoCare®”. We went over our Core Values and Chair Melanie Bergeron shared the company’s history and how we ended up where we are today. We also learned about what it takes to be a TWO MEN AND A TRUCK® franchisee and what sets us apart from the rest. We had experts ranging from human resources to IT support to customer care, who all shared valuable information they have encountered over the years.
For those of you who don’t know, I am the social media specialist at TWO MEN AND A TRUCK®/INTERNATIONAL, Inc. and as the class got on its way, I realized I stuck out like a sore thumb. While their daily tasks consists of making sure moves run smoothly, whether it be dealing with operations, customer care or performing the actual moves, my day consists of sending Tweets, posting Facebook content and teaching others how to optimize their social media presence. I learned a lot from everyone in the group and found out things I never knew were issues while moving. Group discussions allowed me to learn from their real life experiences, which will make me that much better at my job.
The day I found most exciting was moving day (not that any day wasn’t exciting). We were fortunate to have movers from the Lansing franchise come and show us how to properly move items in a house. No, this doesn’t just mean loading things on a truck, but rather how to make sure everything had a moving pad and stretch wrap on it to ensure they don’t get damaged during the move. They showed us how to carefully move items through typical obstacles in a house such as stairs and through a doorway. I never knew there were so many different terms for carrying an item. Once they demonstrated, it was our turn!
I even had a chance to move a chair, and trust me, I did not make it look as easy as they did.
Once the eight days of training were complete, it was graduation time!
After participating and graduating from STICK MEN UNIVERSITY®’s EFO Training, I am reassured TWO MEN AND A TRUCK® is not just a moving company but truly are “Movers Who Care®”.
TWO MEN AND A TRUCK® is the first and largest franchised
moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.