From mover to marketer in a matter of months

Written by Jessy Howe

Moving People Forward® is our core purpose. We make it a priority each and every day to move people forward, both personally and professionally. So much so, that 75 percent of our managers started in frontline positions before moving into management roles!TWO MEN AND A TRUCK Dirk Knowles

Like many employees within our system, TWO MEN AND A TRUCK® Fort Wayne, Ind., Marketing Coordinator Dirk Knowles has experienced this firsthand.

After attending high school in Bluffton, Ind., Knowles went on to attend the University of Saint Francis in Fort Wayne to pursue his Bachelor’s degree in Business Administration with a concentration in marketing.

Although Knowles had known about TWO MEN AND A TRUCK® since 2008, it wasn’t until August 2012 that he joined the company as a mover. Two months later, he was offered a position in the office as a customer service representative (CSR). TWO MEN AND A TRUCK® Franchisee Matt Schiffeneder took notice of Knowles’ potential and knew of his knowledge in marketing. After two months of working as a CSR, Schiffeneder presented him the opportunity to further advance his career and take on the role of marketing coordinator at the franchise. Knowles jumped at the opportunity.

“TWO MEN AND A TRUCK® has not only given me the opportunity to come up through the ranks but has also given me the chance I have been looking for to do what I love and that is bring awareness and build the reputation for TWO MEN AND A TRUCK® here in Fort Wayne, as well as work with the community through our charity programs,” said Knowles.

This coming spring, Knowles will have the chance to do just that as he coordinates the Movers for Moms® campaign in his community. The program is held at all TWO MEN AND A TRUCK® locations across the country to collect donations for essential care items to be delivered to women’s and family shelters on Mother’s Day. He and his team have already gained the support of six Fort Wayne businesses who will be donation partners throughout the program.

As he plans for this large campaign and tackles day-to-day duties, Knowles feels supported by the corporate office and resources available to him.

“My favorite part about the TWO MEN AND A TRUCK® system is how open the line of communication between home office and the franchise is,” said Knowles. “Being very new to the position and being my first opportunity to focus on the marketing aspect of a company, it is reassuring to know that when I have a question I can contact home office directly and speak with someone who has the experience and knowledge.”

While he continues to excel and grow within the company, Knowles encourages others considering beginning careers with TWO MEN AND A TRUCK® to take the leap.

“Having experience as a mover significantly helped me when working as a CSR when explaining to customers how and what our movers would do. Now having worked as both a mover and CSR, it helps when explaining the moving process starting with that first initial customer call to the signing of the paperwork at the end of the move,” said Knowles. “My advice for anyone thinking about starting a career with TWO MEN AND A TRUCK® would be to take every opportunity you are given and to work in different positions within the company.”

 

If you are interested in beginning your career with TWO MEN AND A TRUCK®, please visit our careers site! TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward in your career!

10 tips to survive your winter move

Written by Jessy Howe

iStock_House in the winter

Moving can be hard, but moving during the winter season can make the process that much more difficult. To help ease your winter move stress, we’re sharing our top 10 winter moving tips. When using a moving company, many concerns below will not be a worry. However, for those do-it-yourselfers, with a few extra precautions, you can master the art of moving during snowy, winter weather.

1. Clear the path

Shovel or plow the driveways and sidewalks at both your old location and your new location. It’s easy to misjudge stairs and drop-offs when they’re hidden by snow. Taking a few extra moments to clear the way will make moving easier and safer for everyone.

2. Watch the weather

Temperatures can change quickly during the winter, with slush turning to ice within a few hours. It also gets dark earlier in the winter and with this in mind, plan trips between the old and new location accordingly. To find out more about the moving protocol during blizzard-like conditions, we’ve answered all of your questions, here.

3. Carry emergency supplies

Whether you drive your own vehicle or rent a moving truck, ice and snow on the road may get in your way. If you do get stuck, you can get yourself out quickly if you carry a shovel, salt and/or sand. It’s also wise to keep a vehicle emergency kit, water, snacks, and blankets handy just in case.

4. Layer up

Although you will be working hard on moving day, it is a good idea to dress in layers. If you begin to overheat you can always remove layers. Don’t forget your hat and warm gloves!

5. Avoid slips

Keep old rags and towels handy to wipe away the snow, salt, sand, and dirt which will likely get caked to your shoes and your moving containers causing slippery surfaces.

6. Light your area

Be sure all outdoor lighting is functioning properly at your new and old location prior to your move. With the sun setting early throughout winter months, it is important your visibility isn’t compromised should your move go late into the day.

7. Protect your floors

Cover your floors with old sheets or tarps to avoid tracking mud and snow into your home. Not only will this protect your belongings but will also keep the floors at your new location clean and dry.

8. Turn on utilities

Plan ahead and ensure utilities will be turned on upon your arrival. In harsh winter months, you will not want to be without these! Additionally, leave heat and electricity on in your old home until you are completely moved out.

9. Keep your plants safe

Don’t transport live plants in the cargo hold of the truck, as they can easily freeze. To keep plants safe and secure during a move, pack them in your personal vehicle and drive safely to your destination.

10. Hire help!

Hiring a moving company can take much of the pressure off of you and allow you to enjoy your new home even sooner! Many of the precautions above will be worries that disappear when hiring movers. Our uniformed movers and drivers are committed to exceeding expectations and ensuring your move is completed with care and efficiency. We realize moving needs are unique for every customer, so we’re ready to customize a plan to provide the best moving experience. Contact TWO MEN AND A TRUCK® today to begin planning your move.

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services, subscribe to our blog and like us on Facebook.

How to avoid leaving a huge mess when you move out

Don't forget to clean the stove before moving!

Moving is a huge time-consuming and stress-inducing chore, but there’s no other way about it. You have to spend weeks sorting and packing stuff you’ve accumulated over the past few years, talk to the movers, arrange for utilities to be transferred, unpack and put things away in your new home…the list just goes on.

With all this occupying your mind day and night, it’s only natural that you’ve forgotten one essential part of moving – that’s right, move-out cleaning! This house has been your home for the past many years; don’t you owe it a good cleanup before you leave? Okay, you are not that sentimental about the house, but do you think you have a good chance of getting the deposit back intact if you leave the house in the condition it is in right now?

To make things easier on you and help you avoid leaving a huge mess behind when you move, we have put together a handy list of things that you need to do before closing the door of your old home one last time. Happy moving!

What you will need:

  • A pair of rubber gloves
  • A vacuum cleaner
  • A mop
  • A broom and a dustpan
  • A squeegee
  • A spray bottle
  • Scrubbing sponges
  • Dish detergent
  • Baking soda
  • Magic erasers
  • Vinegar
  • Toilet cleaner and brush
  • All-purpose cleaner
  • An old toothbrush for tough-to-clean stains
  • Old newspapers
  • Cleaning rags
  • Trash bags

Tip: Remember to keep the above items separate from your packing boxes so that they don’t get shipped out to your new home before you are done cleaning!

In all the rooms:

Spray all windows with a mix of 50% distilled water and 50% tap water and wipe clean with a squeegee or a scrunched-up newspaper. If you had not washed your windows for a long time and they are particularly dirty, you may want to wash them with soapy water first. Clean the ledges.

Dirty window blinds? Simply put on an old cotton sock, dip your hand in the vinegar mix, and run your hands over each of the blinds. And there you go, good as new!

Take out all nails and hooks you have put into the walls and doors and fill them with putty. Use a magic eraser to remove scuffmarks, but take care to first test the eraser on a small surface. Harsh erasers can take the paint right off the walls and make your job twice as hard!

Bright lights are magnets for insects. Make sure to check for dead insects when you dust and clean the lighting fixtures and fans.

Wipe the closet shelves and check if the walls are clean. Remove cobwebs from the ceiling, vacuum the floor, and mop the hardwood and tile surfaces.

Tip: Always clean from top to bottom to avoid having to clean the same spot twice!

In the kitchen:

Empty cabinets and remove liners. Wipe the insides and the front surfaces clean with a damp cloth.

Remove refrigerator shelves and soak them in the sink while you scrub the inside clean with a scrubbing sponge and dish wash soap. Wipe the inside dry with a cleaning rag, wash the shelves, dry them, and put them back in. While you are at it, clean the sides, back and top of the refrigerator and also sweep below the refrigerator. If you have a dishwasher, clean it thoroughly.

Clean the oven, microwave and stove next and make sure that you remove all traces of grease and burnt food. While cleaning the stove, make sure you clean below the drip pans too. Scrub the kitchen counter top, sink and plumbing fixtures and you are good to go!

Tip: For the oven, use a paste made of baking soda and water to remove stubborn grease and grime without the harsh odors associated with heavy-duty oven cleaners.

In the bathrooms:

Empty the bathroom cupboards and take out the liners. Scrub clean the shower walls, tub, sink and counter with an all-purpose cleaning agent. Use the toothbrush for attacking the grout. Clean the toilet thoroughly from top to bottom. Spray the mirror with the vinegar solution you used on the windows and wipe clean. Dust the exhaust fan. Mop the floor.

Tip: Remember to keep at least one bathroom for the last or you may have to clean it again before you leave!

Don’t forget the outside areas

If you were using any outside storage facilities in the building, such as garage lockers, clean out those spaces. Dust and clean the outside lighting fixtures. Check your mailbox. Sweep the porch and patio.

One last time

Here are a few questions to ask yourself before you say goodbye to your old home for the last time.

  • Are all the closets and cabinets empty?
  • Are all the electrical appliances/lights/fans in working condition?
  • Have you taken the trash out?
  • Do you have time-stamped photographs to document the condition of the house at the time of your move-out? These may be necessary if the landlord comes up with false damage charges later.
  • Do you have all the keys to return to the landlord?
  • Have you informed your neighbors you are moving?

A thorough move-out cleaning, especially if you have not been very particular about keeping the house in great shape all these days, can take a lot of time. If you have friends who are willing to pitch in, don’t hesitate to ask for their help. You should ideally start a few days in advance so that you are not left elbow deep in soapsuds and detergents even on the last day.

If you hate getting your hands dirty and don’t mind spending the extra dollars, you can always consider hiring a professional cleaning service to spruce up the home before you leave. But whatever you decide, don’t forget that move-out cleaning is essential to ensuring that you get your security deposit back from your landlord without a major deduction. In most cases, a happy landlord means a full refund. Here’s hoping that your moving happens as smoothly and easily as possible. All the best!

 

photoKurt Jacobson is a writer and vacation rental manager. Knowing what it takes to maintain pristine appearances for customers, he thrives on sharing what he’s learned from his experience. When he’s not managing a property, he writes about home cleaning for the Professional Home Cleaning Inc website.

When planning a move over the holidays – The right approach is crucial

When planning a move over the holidays, the right approach is crucial

For all the joy the holidays bring, it can also be an increasingly hectic and stressful period for many families. This is especially true for those moving homes over the holiday season, which is hectic enough on its own without adding in tasks like shopping for gifts or preparing elaborate holiday meals.

While this may not be an ideal situation, these useful moving tips can help you deal with holiday moves to the best of your ability by establishing a workable battle plan. Planning is key in this respect, as well as being prepared for any unforeseen obstacles or hindrances that may pop up on the way to your new home.

IMG_1651

Contact a moving company ASAP

Moving typically requires hiring a professional company to ensure your items remain intact during the trip from your old home to your new one. However, finding a reliable mover can be a bit more difficult during the holidays, as most of the staff will be unavailable at this time of year. In addition, rates may be a bit higher to accommodate moving staff, and this can be challenging for families on tighter budgets.

For these reasons, contacting a potential moving company as soon as possible is imperative to making reliable arrangements. Be sure to tell the company of your exact schedule, while also requesting an in-depth quote before coming to any agreements. This will prevent you from being surprised by any previously undisclosed or hidden fees that can factor in to projects of this nature.

Inform others about your move 

Once you have a date established, consider just how you will announce your move to friends and family. While you can use social media to keep others updated to your progress, sending out announcements is a nice touch during the holiday season. You can incorporate moving announcements into traditional Christmas cards to offer an ever-lasting keep sake of your transition.

In addition to informing loved ones of your new address, don’t forget to notify any companies you receive correspondence from via the mail. This can be accomplished by filling out a change of address form at your local post office, in addition to informing companies directly. This is essential over the Christmas season to ensure all mail is received in a timely manner, whether that entails important bills or gifts from out-of-town relatives.

Begin packing and organizing early

No matter the time of year, waiting until the last minute to begin packing for a move can often have disastrous results. It’s best to begin the process at least a few weeks prior to your moving date to ensure all items are packed successfully. Start by organizing your belongings in a common area to determine which items can be discarded. In many cases you can donate gently used unwanted items, which is particularly relevant during the holiday season.

You can also put some of your belongings into storage until after the holidays have passed. This will allow you to partake in holiday festivities without worrying about unpacking right away, while also making certain that your items remain safe and secure. This option can also be useful if you don’t have the ample time required to extensively organize your items before a move.

Consider scaling back celebrations/decorations

Decorating your home is a fine holiday tradition, but this can require much time and energy that may simply not be available when arranging a move. In this case, you may want to consider scaling back decorating until you reach your new abode. This doesn’t mean you should neglect putting up any decorations at all, just that you can save more substantial items (i.e. the tree) until you are settled into your new home.

The same can be said for holiday celebrations. Consider postponing grand holiday dinners until after your move to decrease some of the pressure you are facing. You can also seek alternate plans, like having dinner at a loved one’s home or dining out, to help create a more convenient celebratory situation.

Don’t forget to keep the holiday spirit alive 

The holidays should be a time for remembering what matters most in life, from being grateful for all that you have to cherishing time spent with your loved ones. When faced with the seemingly endless responsibilities related to moving, in addition to the many common tasks associated with Christmas, it can be easy to forget about the most important part of the season.

To this end, one should be mindful of creating new holiday memories even during this stressful period. Enlist your family to take numerous pictures of both your old home as well as new in order to preserve the spirit of the season. Also, take time for each other when you can, whether that entails cooking up a batch of cookies with the kids or taking in a Christmas-themed movie with your significant other. No matter what, try to keep in mind what the season really means, which can be beneficial for keeping your wits about you during times of increased stress.

Bryan Passanisi is an online marketer living in the Redwood City, California area. He graduated from The University of San Francisco with his Bachelor’s Degree in Marketing. He is a Simpsons and Family Guy trivia geek and loves corgi puppies. Bryan Passanisi is a contributor to various websites and blogs including Shutterfly.

Spot these go-to locations in your new city

Written by Nicole Harrison

Yippee, you’re moving! As moving day begins to creep up on you, there are a few places to take note of before you move to a new city, especially if you’re moving more than 25 minutes away. After racking our brains, we have come up with new buildings, landmarks, and events you should track down before your move.

Hospital or emergency clinic – Locating the closest hospital is crucial for a variety of reasons. You never know what kind of accident or crazy event could happen. In the event of an emergency, make sure you’re prepared and know how to get to the nearest hospital or clinic.

Schools and daycares – If you have children, research different schools and day cares in your new area. Where is the school located? How big is it? What is the graduation rate? Am I looking for a public or private school? All of these questions may seem silly, but it’s important to know what kind of school you are looking foIMG_9681r. Same goes when you’re looking into a daycare. Are you looking for someone to come to your home, someone who has an in-home daycare, or a large daycare operation? Know the type of environment you are looking for.

Post office – One day or another you will need to know where the post office is. Is it close to your work, house, kids’ school, grocery store? Once you find the post office, you will know when the most convenient time will be to stop by and run your errands.

Churches If you practice a religion and attend a weekly church service, spend time researching churches that practice your denomination and locate them. Although you may want to attend a few of them to find the best fit after your move, it will save you some time by finding their locations beforehand.

Grocery and convenience stores People need to eat, right?! Locate your local grocery stores, markets, and other convenience stores. Again, you are free to explore your new town and find the store that best fits your diet and lifestyle, but it will help to do a little research before your move to know the general location they are in. As an added bonus, see if there are any local farmers’ markets in the area where you can snag fresh produce at a great price!

Library – If you enjoy reading in your free time, track down a local library. If it’s close in proximity, see if there are any trails to walk or bike to the library! There’s nothing like enjoying a little exercise while getting the newest book you’ll be diving into.

Parks – Township parks and local trails are fun places to locate and take advantage of. If you have kids, it’s nice to know what kind of parks are in the area and different options you have to take your kiddos out for some exercise. If you don’t have children, or if they’re grown and moved out, parks and trails can be a great place for a date: have a picnic, go for a bike ride, walk, or run together! If you’re a pet parent, be sure to locate where there are dog-friendly trails and parks to take your furry friends out and get them exercise.

Museums – Does the city you’re moving to have any interesting museums to explore? HaIMG_9671ve fun researching nearby attractions before you move to your new city. Spend time in the first few weeks in your new town exploring the popular sites and learn what you can about the new city you now call home.

Events and festivals – Are there upcoming festivals, fairs, or events? Towns and cities are usually packed with fun activities in the summertime with multiple events taking place each week. Find a calendar with events for the season, and go out and enjoy yourself. If you are looking to meet new people, these types of events are the perfect social gathering to meet all kinds of folk. Check out MeetUp to join local groups with interests similar to yours.

Learn about the city – What is your new city known for? Are there any interesting historical facts? These are great talking point when you are meeting new people, or to spend some time looking into on your own. It’s always fun to know a little history about where you live. Consider downloading World Explorer – Travel Guide to learn all about your new city. World Explorer can act as your own personal travel guide when you go on vacations and weekend getaways!

While this topic may seem short and simple, oftentimes it’s overlooked and forgotten. If you’re anything like me, you’re a planner and it helps to familiarize yourself with your new city before you move there. It will help you adjust to your new home while familiarizing yourself with the local buildings and attractions.

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Like us on Facebook to stay up-to-date on moving and packing tips! Let us help move you forward.

I’m too busy! I don’t have time to pack and move!

Written by Arika Ford

I’m in a rush most of the time. Three kids with various activities on our schedule every day of the week, a full-time job, a house to clean, husband, dog, cat, and hamster. Hurry, hurry, hurry is my life these days.

In addition to the chaos, I am moving in June. It may seem far away, but when you’re as busy as I am, it’s hard to find time to get everything together. After careful consideration and planning, I put together a timeline to prepare for my move. For the other busy moms and dads out there, hopefully this will help you stay on track for a smooth move.

Before you start packing, you will need to buy all necessary packing boxes and supplies. Fortunately, your local TWO MEN AND A TRUCK® sells a variety of moving and packing supplies so you can purchase a wide variety of boxes to hold different household items like we did!

My timeline is as follows:

One month before the move. Set up a handful of big boxes, not only as a reminder and a motivator, but to pack items you won’t use until after the move (special baking dishes, extra serving dishes, silverware, holiday items, etc.).dishpack kit

3 weeks before the move. Box up out of season items – for me this is winter items – in each kids’ room (snow boots, extra coats, gloves, heavy sweaters, snow pants). If you have young kids, you can turn this into a game — anything to get them to help. I am going to set up boxes in the living room and have my kids run as fast as they can to their rooms, gather their winter gear, and box those items up. I have designated an area for each of them in the living room to see who can get all of their winter items to me the fastest. Two of my kids play fall sports, I can easily pack up those items and label them. This is also a good time to start working on hallways closets and rid any bulky winter or vacation items.

At this point, hopefully you will have a healthy stack of labelled boxes. Keep your packed boxes out of the way so they don’t get damaged or tipped over. The display of boxes will begin to get my kiddos talking about moving and they will likely adjust to the move a little quicker if it is a part of their life for a few weeks before the move.

2 weeks before the move. Use this time to put small boxes in the kids’ rooms and have them begin to sort and pack small areas such as junk drawers, toys, and closets. This helps them to have ownership and a sense of control over something. Take this time to pack up miscellaneous or other household items that will not be used until after the move.

Gather items you no longer want and plan to donate. Now is a perfect time to get rid of items you have not used in the last 12-14 months. Research local shelters and donation sites in your city.

Week of the move. Use this time to finish packing up clothing, go throughMoving Checklist your bathrooms, and pack the remainder of your items. Start cleaning forgotten areas of your home and put last minute things together. Checklists are wonderful. Think about writing a checklist for the final packing and cleaning steps.

Packing up small areas at a time eliminates the feeling of becoming overwhelmed and allows you to be more prepared as moving day quickly approaches. If you stay on top of packing and prep as much as you can, when you can, your busy family will be packed up, moved out, and settled into the new place with what felt like much less effort. We’re hoping this checklist gives you busy parents a starting point to begin packing and organizing for your family’s big move.

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. We are packing and moving experts and like to share our expertise with you. For more helpful tips and information on moving services subscribe to our blog and like us on Facebook. Let us help move you forward!

Should you stage your home to sell?

It’s no secret, listing your home to sell can be extremely stressful. In many situations, the goal is to sell your home quickly and at a fair price. If you don’t want to stage your home, it’s crucial to consider this thought. According to AboutHome, most buyers form an opinion about a home within the first seven to ten seconds of arriving. Staging your home is an investment, but I promise you will reap the benefits. In fact, 95 percent of staged homes sell in 11 days or less and sell for 17 percent more. If that doesn’t entice you, I don’t know what will. Katie Spyke, a real estate agent and staging expert with Tomie Raines Inc., has shared five simple, yet effective home staging tips to get your house sold quickly and for the price you want!
1. Declutter every space
2. Create a focal point
3. Depersonalize each room
4. Increase the lighting in all rooms
5. Clean everything
Check out the video to learn how painless and rewarding staging your home can be.

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

First comes love, then comes marriage, then comes moving into your new home

Written by Hannah Conlin

So, you’ve just said, “I do.” You’re ready to head into a lifetime of happy, wedded bliss with your spouse, and begin making memories you’ll cherish forever. However, before you begin planning your first family vacation, you need to move into your new home. For many this is the first hurdle in the relationship, and can be a difficult, stressful time.

Moving in with your spouse for the first time is a thrilling yet nerve-wracking experience. Being a newlywed is supposed to be one of the happiest times of your life. Before you find yourself drifting out of the honeymoon state, consider doing the following to make your move as seamless and stress-free as possible:home sold

  • Out with the old and in with the new. Before move day, take an inventory of everything the two of you have, and make a list of things you want to keep and what you can get rid of. Chances are you will have duplicates of some items, and taking inventory will prevent you from moving unwanted duplicates. In addition to avoiding duplicates, an inventory exercise prevents you from moving into a cluttered new home.
  • If you are packing your own stuff, organize and re-organize. Pack your boxes with similar items from the same room. If you have small hardware from furniture or decorative pieces, put them in zip lock bags and label them. Baggies keep the small, easy to lose items kept together in one place. Also, labeling and color coding your boxes will make the move much smoother. Moving as newlyweds is an exciting time, you don’t want to cause unneeded frustration with your spouse because you can’t find certain items.
  • If you are moving to a new area, consider renting before buying. By renting, you are not committing to anything right away, and it allows you and your spouse to get to know the area, ensuring you will like your new town before becoming a permanent resident. Keep in mind, if you’re moving from an apartment, or condensing into one apartment with your spouse, our move crews are familiar with apartment complex rules and regulations, such as parking arrangements and service elevators in high rise buildings. Let us do the heavy lifting up and down those pesky flights of stairs or through those narrow hallways.
  • If you are ordering household items, because no one bought you that Keurig or Pottery Barn duvet set you had on your registry, have these items shipped to OLYMPUS DIGITAL CAMERAyour new home several days after you move in. This will avoid moving the items twice if they arrive before your move day and will save you from chaos if they are sent to your new home on the day of the move.
  • Have a decor in mind so you can get on top of your interior decorating right after you move in. However, don’t get too stuck on a design. Be open to ideas and be willing to work with your partner to make each room decorated with a blend of both styles. Remember, the key to a happy marriage is compromise!
  • Most importantly, leave the actual moving to the professionals. Hire a moving company. Not only will this save you the heartache of finding your new china piece dining set in a shattered mess because it wasn’t packed properly, but it will save you from a heated argument with your spouse over who packed that box. This is a busy period in your life, let us help make your move a fun transition in your new lives together. Look for companies seen frequently within your community. This will illustrate the company is a credible organization with a strong reputation.

Now go, begin this next chapter of your life. Enjoy your new, clutter-free, perfectly decorated, and professionally moved new home.

TWO MEN AND A TRUCK® is the first and largest moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

A day in the life of a TWO MEN AND A TRUCK® mover

Melvin Ross 03 (2)

Written by Dawn Kroeger

For people seeking work where two days are never the same with a mobile office that displays ever-changing views, they need to look no further than TWO MEN AND A TRUCK®.

Frontline roles, such as mover and driver positions, feature a fair amount of diversity and autonomy. Do you believe being a mover is “just moving furniture” and anyone could do it? Think again. Since no day is “typical”, check out a common day in the life of a TWO MEN AND A TRUCK® mover.

We promote and encourage the development of professional and career skills for all team members from moving, customer service, business knowledge, and practical business skills and training. Our goal is to develop leaders. We are Movers Who Care and throughout team members’ time in our system, we want each of them to learn and develop the skills that can impact them throughout their life. So each day like the below, we are moving people forward.

6:30 a.m.

Wake up ready to take on the world with the discipline to make the most of each day. No need to get up early for a workout; your job is working out! Proudly put on your uniform, eat a quick breakfast, grab an energy drink and a gallon of water, and you’re out the door.

7:15 a.m.

Arrive at TWO MEN AND A TRUCK® and take part in a quick team huddle where you are reminded of safe lifting practices and the importance of exceptional customer service.

7:30 a.m. 

Receive your assignments for the day. Check out your truck, ensuring everything is working properly, do a full truck inspection, check all customer-requested boxes are inventoried and loaded, and each piece of equipment is accounted for and in working order.

7:45 a.m.

Begin any necessary customer paperwork, take care of any loose ends before departure, then hit the road.

8:15 a.m.

TMAAT358-2258095496-OArrive at your first customer’s home, and introduce yourself while showing your charisma and competence in order to put your customer at ease. You are moving their memories after all. Complete a walkthrough, ensuring the customer you fully understand expectations and illustrating your communication skills and diligence to get the details right.

8:30 a.m.  

Begin the move by loading the truck, paying special attention to an antique table the customer’s grandmother brought over from Ireland when she moved to the states as a young woman. Continue loading items.

11:15 a.m.

Stop to answer a few questions your customer’s uneasy eight-year-old daughter has about how you are handling her American Doll and Barbie collections. Assure her they will be safely packed at the back of the truck so they will be the first thing off it at her new home.

11:45 a.m.  

Ensure everything is packed to customer’s expectations, then head to the new home.

12:00 noon  

Arrive at the customer’s new home and take a few minutes to enjoy a customer-provided lunch of sub sandwiches. These folks love to show their appreciation by feeding you! This is also an opportunity to learn more about customers, hearing feedback about the move and validating how your role is so critical to their new direction.

12:15 p.m.

Begin unloading the customer’s belongings into their new home, being sure to honor your promise about the American Girl dolls and Barbies! Smile when you give a very relieved eight-year-old her most prized possessions.

3:00 p.m.

You are nearing completion of your first move and feeling good. Everything is safely placed in its proper place to the elation of the customer. The customer cannot believe how you and your team member hustled to accomplish this move. Your customer is thrilled, pays for the move, and adds a nice tip for you and your partner!

3:30 p.m.  

You clean up your truck, put equipment back in place, and head to your second and final move of the day – a retirement-age couple downsizing into a senior community.

3:45 p.m.  

You arrive at the customer’s home, introduce yourself with a smile and eye contact, explain how the move will go, and answer any questions the customers have. These customers seem a little melancholy. You learn they are leaving the house in which they raised their children, so it’s understandable.

4:00 p.m.

You begin the move and realize your customers have purged many of their belongings and are moving minimal pieces into their new, one-bedroom apartment at the senior community.

5:30 p.m.  

The truck is loaded, and you are ready to support your customers in beginning this new chapter in their lives. While loading you find a bracelet in the couch. You give it back to Mrs. Customer and she begins to cry. The bracelet had been a 25th wedding anniversary gift, and she had lost it last year.

5:45 p.m.

You arrive at the senior community and begin to unload. The unload goes smoothly, and you chat with your customers about new traditions they will begin now that they have moved. You share a story about your grandmother’s positive experience in a similar community, and they begin to feel at ease.

7:00 p.m.

Customer’s belongings are unloaded and Mr. and Mrs. Customer are finally relaxing; in fact, they seem genuinely relieved and maybe even a little excited. Mrs. Customer tips you with a jar of home-made strawberry jam. You leave feeling proud of your ability to put people at ease while executing a safe and damage-free move. And you remember you really need to call your grandma tonight.

7:30 p.m.

You arrive back at the office, complete paperwork, clean up your truck, and prepare for tomorrow’s customers.

On the drive home you reflect on this job. It is a hard job. You have to be strong, a problem solver, a communicator, and, sometimes, a friend. It is physically and mentally tough – but so rewarding. You really feel like you are making a difference in one of the most stressful life events in which people undergo. You know if you keep up your hard work and positive attitude, you will work your way into a leadership position at TWO MEN AND A TRUCK®. Until that day you will continue to give your best to the people who depend on you each day. Moving is much more than just moving stuff. It’s moving people forward, including yourself!

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

Moving in a winter wonderland? Save time and money!

Written by Arika Ford

Grandma rule_photoTake the wonder out of moving during the winter months with TWO MEN AND A TRUCK®.

With the snow flying outside and the temperature dropping, inclement weather can make for hazardous moving conditions that can prolong your move. Below are frequently asked questions our customer service representatives get asked during the colder months, along with the answers to clear things up for your winter move.

Q: If it is snowing, sleeting, or raining, will the movers still complete the move?

A: Yes, our movers will still complete moves even in precipitation (hail, drizzle, snow) unless it’s truly severe. For example, if it starts to snow hard enough that it is not safe or the movers cannot see ahead of them, they will wait it out in the truck. Typically these types of weather breaks are not on the customer’s bill. Please keep in mind that travel may take longer due to hazardous roadways. We want to ensure not only the safety of our movers, but also your belongings.

Q: Does my sidewalk and driveway have to be clear of snow and ice?

A: The movers will shovel and salt your walkway or driveway for you, but the time it takes to do this is an expense of the customer. To save money, it is best if this task is taken care of in advance. For safety purposes, it needs to be done before the move can begin.

Q: If it gets really cold, will the movers continue to work in low temperatures?

A: The movers will dress accordingly, but if it gets too cold, they are encouraged to take breaks to warm up either in the customer’s home (with permission of course) or in the truck. Additionally, this time is not usually counted toward the customer’s final bill.

Q: What is the protocol in blizzard-like conditions?

A: Our movers are allowed to take breaks at their discretion. If the weather is hazardous and poses safety issues, they are encouraged to break. If the weather is too extreme, the customer always has the option to reschedule.

Q: Will my belongings get snowed on and wet?

Two Men and a TruckA: Almost every piece of furniture will be stretch wrapped, but ideally we encourage customers communicate with the movers about those possessions they’re most concerned with. This allows the movers to ensure proper and extra protection of special items during the move. The customer can even request to have their items pad wrapped, in which the movers put a furniture pad over your belongings then wrap them with stretch wrap for ultimate protection against the wintry elements. Mattresses are not usually stretch wrapped, so it is up to the customer to purchase mattress bags prior to the move. The movers will be happy to put them into the bags for you.

Q: Will my plants and pets be too cold in the truck during the move?

A: TWO MEN AND A TRUCK® cannot move anything living in the truck. The customer must take all living things with them in their personal vehicle where they will be safe and warm.

Holiday moving tip: If you’re moving around the holiday season, and need your presents moved, make sure to mention it to the movers. They can organize the move to take extra care of them. They will even make sure to place the presents in the truck so they’re hidden and will unload them before your kids get home.

The customer should also ensure the garage and driveway are clear of vehicles so movers can back the truck up as close to the door or garage as possible. This helps the move to go quicker, more safely, and as dry as possible. Communication becomes even more critical during the winter months so please communicate with your movers and ask questions; they are very happy to help any way they can so you stay warm and comfortable throughout your moving experience. Hiring TWO MEN AND A TRUCK® allows you to leave the moving to the pros!

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.