Eight interns and a truck – Part 4

Written by Cheyenne Yost

Victoria Trosko – Customer Care

Victoria TVictoria Trosko started her internship mid-May as the customer care intern here at TWO MEN AND A TRUCK®/INTERNATIONAL, Inc. I met Victoria on our first day and have gotten to know her through various events such as meetings and intern lunches. She is friendly and dedicated to her job and it’s been a genuine pleasure getting to know her. Here’s what Victoria had to say about her internship so far.

Q: Can you tell me a little bit about yourself and your background?

Victoria: I am 20-years-old and from Haslett, Mich. I began my studies at Grand Valley State University, and I’m currently at Lansing Community College where I’ll get my degree from Ferris State University. I have two sisters, and I own a dog with whom I am obsessed!.

Q: What interested you to work at TWO MEN AND A TRUCK®?

Victoria: I’ve always heard amazing things about the company, and when my friend interned here last year and loved it, I decided to seek an internship opportunity as well. The opportunity I have been given has lived up to what I had heard and I have valued the time I have been able to learn and be part of such a great organization.

Q: What are your usual day-to-day tasks here at the office?

Victoria: The first half of my day I handle incoming “How’s My Driving?” telephone calls and positive customer emails, then compile them. I compose these into emails and send them out to franchises. For the second part of the day, I work at the front desk answering calls and helping out our receptionist. TWO MEN AND A TRUCK® has been growing rapidly and it’s been fulfilling an fun to see all the growth and new people while connecting them at the front desk or interacting with them daily in the building.

Q: What is your favorite TWO MEN AND A TRUCK® Core Value and why?

Victoria: “Be your best and have fun” is my favorite Core Value. Being your best personally and professionally are two of the most important things in life – only you can control them. I also think that most businesses merely focus on employees getting their work done and forget about creating an enjoyable work environment as well. Here people work hard, have fun, and are passionate about accomplishing the goals and vision of the organization. It’s a cool place to learn and work.

Q: Who has been the best mentor or teacher for you?

Victoria: Customer Care Manager Denise Droscha has been the best mentor to me because, just observing her day-to-day tasks, it’s clear she goes above and beyond. She is a dedicated employee at TWO MEN AND A TRUCK® in that she absolutely loves what she does and is phenomenal at it. I give her and her team all the credit in the world for finding solutions to the company’s toughest challenges and overcoming them with diligence, patience, and decisiveness. Denise’s positive attitude and drive is something I deem extremely admirable; I am grateful to observe and learn from someone with such strong character and integrity.

Q: Has the internship taught you anything about your field of study?

Victoria: Yes, in my major of business and administration, I can only learn so much in a classroom. This internship is a hands-on approach to learning, observing, and understanding all aspects of a well-run business. The company has doubled in size this last four years and is proactively investing in new projects to continue its success and seeing first-hand how people collaborate and execute daily projects and tasks is very enlightening.

Q: What are your plans after graduation?

Victoria: I would like to find a position in my field of study, one which I truly enjoy and one on which I can build a solid career. I want to add my contribution and make a difference.

Q: What is one goal you hope to accomplish while working here and what do you hope to take away from this internship experience?

Victoria: One goal I hope to accomplish is to become familiar with each department and gain a deeper understanding of what each area does for the brand. I hope to gain knowledge and experience from this internship I will be able to use throughout my career and in personal life. We have been fortunate to have lunch learns that teach us about all aspects of the business but also help us to grow as individuals.

Q: Okay, final question. If you were stranded on an island and could only bring 3 items, what would you choose and why?

Victoria: (1) My dog; (2) my best friend, Hayley; and (3) an endless supply of pasta! I chose my dog because I wouldn’t be able to go far away from her for that long. I chose Hayley because she is my best friend, and we basically do everything else together, so I might as well bring her. And finally I chose pasta because it is my favorite food, and I wouldn’t mind eating it every day.

If you are interested in working at TWO MEN AND A TRUCK® visit our careers website.

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

The upside to college internships: Part 7

Hayley Kosloski – Customer Care

Hayley is the second intern I met prior to being hired at TWO MEN AND A TRUCK®. Hayley and I grew up dancing together when we were young.  She is the Customer Care intern and is, and has been since our dancer days, a people person.  Her noticeable ability to communicate effectively and connect with anyone through a conversation is an asset to TWO MEN AND A TRUCK®‘s customer service department.  Here is what Hayley had to say about her internship.

HayleyQ: Tell me a little bit about yourself and your background?

A:  I grew up in the Haslett/East Lansing area. I now am attending Michigan State University and will be starting my junior year there in the fall. I currently have two other jobs in addition to my internship; I’m a waitress and a dance teacher.

Q: What made you apply for an internship with TWO MEN AND A TRUCK®?

A: I have been looking to gain experience in a more business focused position, and so when my aunt told me that TWO MEN AND A TRUCK® was looking for interns, I decided to give it a try.

Q: Can you please briefly describe your usual day-to-day tasks at the office?

A:  When I get to work the first thing I do is listen to the How’s My Driving voicemails and read through all of the Customer Care emails – that takes a while. After that I set aside time to audit job sheets. Lastly I go to the front desk to answer the phones and assist with other reception tasks.

Q: What has been the most valuable thing you have learned here so far?

A:  The most valuable thing I have learned so far is how to manage my time and get everything accomplished.  I work with Customer Care, the FBCs, Training and Development, and Human Resources, so sometimes it is a challenge to make time for everyone and everything.

Q:  Who would you say has been your best teacher or mentor here and why?

A: I have learned a lot of things from a lot of people here, but I would say that my best mentor/teacher has been Denise Drosha (Quality Control Manager).  She always goes out of her way to make sure I know exactly what to do and is always coming up with new projects and tasks for me.

Q: How do you think you will be able to apply what you learn this summer to school, future interviews/jobs or life in general?

A:  The things that I have learned so far will apply to all aspects of my life. I have learned so much about customer service and interacting with people. Being able to communicate and understand peoples’ needs is one of the most important skills to have and will help me a lot in the future.  I have also learned better time management which will help me with school, and lastly I’ve learned a lot about the way all departments work together in a successful business. This knowledge will help me with pretty much any job I get in the future.

Q:  Has your internship taught you anything about your field of study that surprised you?

A: I was surprised to find out that there are so many different departments, people, and aspects to running a successful company. The complex organization was something I was not previously familiar with.

Q: What do you believe is the best aspect of TWO MEN AND A TRUCK® as a large international company?

A:  I believe the best aspect of TWO MEN AND A TRUCK® is that it started as a family company.  TWO MEN AND A TRUCK® is now a large company, but it has strong core values, and considers them when making any and all decisions, and I think that is due to the family-feel that is still apparent throughout the company.

Q: What is one goal you hope to accomplish this summer/what do you hope to take away from your internship?

A:  I hope to walk away from this internship with a basic knowledge of what it takes to run a successful company since I hope to open one of my own someday.

If you are interested in working at TWO MEN AND A TRUCK® visit our careers website.

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.