Without you, we wouldn’t be here

Written by Nicole Harrison

It was an incredible year for us in 2014, one to reflect upon proudly. We owe all of our success and milestones to you, our amazing customers. As 2014 came to an end, we had 61 months of consecutive growth. Of those 61 months, 45 months consisted of record growth, and eight of those months were double-digit growth. Five years of success would not happen without our system working together as one.

As we continue to move forward, we know our success hasn’t come easy. At TWO MEN AND A TRUCK® our exceptional customer service has helped make this possible. We ended 2014 with a 95 percent customer satisfaction rating. We take our commitment to customers seriously and as we grow, our practice of keeping customers top of mind will continue with each decision we make.

$3 billion in 30 years

This year marks our 30th year in business and earlier this year, we celebrated our $3 billionth revenue milestone as a system. Both are huge accomplishments to TWO MEN AND A TRUCK® employees across the nation — we have learned a lot in the last 30 years!MaryEllen

“I am so grateful we live in a country where everyone has the freedom to start a business. When I realize how TWO MEN AND A TRUCK® has grown … I feel shocked, lucky, thankful and very, very blessed,” said TWO MEN AND A TRUCK® Founder Mary Ellen Sheets.

Thirty years may seem like a long time, however, we still hold the same integrity and work ethic from day one. Compliance Administrative Specialist Sue McIntosh has worked at TWO MEN AND A TRUCK® for nearly 19 Years. Sue has seen TWO MEN AND A TRUCK® go through significant changes, advancements, record-breaking expansion, and growth.

Sue“When I started working at TWO MEN AND A TRUCK® we had six corporate employees and 42 franchises,” said Sue. “We have grown into a large company, but have been able to continue living our core values every day here at Home Office and throughout the system.”

Growing our footprint

As TWO MEN AND A TRUCK®’s footprint continues to grow, so do our numbers. To date, we conduct 500,000 moves annually and have more than 2,100 trucks in the TWO MEN AND A TRUCK® system.

Each year our franchise system grows. We’ve had record expansion of our footprint, our trucks, and our team members and we continually look for ways to improve the moving process for our valued customers. We are looking forward to even more expansion and success in the coming years and we thank all the loyal customers we have supporting us daily.

2014’s Highlight

June 19, 2014 was an exciting day for us as we conducted our five millionth move!

The five millionth move is another historic event showcasing the fantastic efforts of our locations throughout the 5 millionth movecountry. This milestone is important, but more critical, is the opportunity to give back. Our brand impacts communities daily as our trucks move throughout the country. The stories of our moving heroes and how they help someone on the highway, at a senior center, or on a move touches us all.  We are blessed to move people, but more importantly, the opportunities for our brand to donate manpower and moving trucks resonates so much more.

Thank you to everyone who has supported TWO MEN AND A TRUCK® over the last 30 years. Whether your hired us to move your home or business, purchased moving boxes and packing supplies, shared our information on social media, or referred us to friends or family members, we appreciate you. Whatever you have done to support us through the years we want to thank you. Frankly, without you we wouldn’t be where we are today!

Our employees work day in and day out to serve all of your moving needs. At TWO MEN AND A TRUCK® we know moving can be one of the most stressful times in your life, and we do what we can to make the transition as smooth and painless as possible.

TWO MEN AND A TRUCK® is the first and largest moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

East Coast Franchise Opportunities Now Available!

East Coast Franchise Opportunities Now Available!

From the Capitol to the coast, we want to move people forward in life with people like you who possess business acumen and a dedication to making things just right for our customers. We have opened 28 new marketing areas throughout the Washington, D.C., Maryland and Virginia region.

Hottest new open cities include:

Richmond, Va.
Roanoke, Va.
Baltimore, Md.
Frederick, Md.
Washington, D.C.
D.C. metro markets

If you are interested in learning more about owning a franchise in these areas please reach out to our Franchise Development team by completing our Contact Me form.

We Are Moving People Forward at the Franchise Expo in Anaheim this Weekend

Are you ready to move people forward with TWO MEN AND A TRUCK®?

Face it. Moving isn’t easy and is typically full of emotions that elevate stress levels. Our job at TWO MEN AND A TRUCK® is to reduce stress, making the move go as smoothly as possible regardless of the situation. We do this with a system of great franchisees committed to strong core values which are centered on stellar customer service. And while our franchisees are working on the business with a focus on accountability, we provide them the tools to build an effective and efficient team and operation.  Our success has resulted in 34 consecutive months of growth, with 29 consecutive months of double-digit growth.  The last 18 months of growth have been at record setting levels!

And we want you to consider being part of this.

Visit us at booth #616 to learn about our 26% growth in three years, our significant investment in system technology, and our favorite: The Grandma Rule®. We will run hourly drawings for models of our eye-catching trucks, and during the last hour of the show each day, you can have your picture taken with Truckie, our famous mascot.

Revisiting Our Core Purpose

Written by Randy Shacka, president of TWO MEN AND A TRUCK®/INTERNATIONAL, Inc.

Why?

What does a simple three letter word like why really mean? Why does it matter? Although simple by most accounts asking yourself “why” in business should be the cornerstone for your business’s existence.

TWO MEN AND A TRUCK® recently relooked at this question in hopes of refreshing our core purpose.  Why do we do what we do? Why is TWO MEN AND A TRUCK® in business?  Several years back our organization asked this question and came up with our original core purpose: “To be a role model in our industry”.  This was fitting at the time. When you think moving, movers or the moving industry, it doesn’t necessarily conger up warm and fuzzy thoughts.  Unfortunately, our industry is rife with unlicensed groups trying to take advantage of others.  So back then, to be a role model was definitely something to shoot for in helping to overcome this perception. Over the past several months, we have relooked at our brand, our vision and our purpose.  It was evident our purpose was missing the human element of what we do.

We looked at what our frontline staff does every day. We looked at the community outreach that is so important to us and the locations that give back as part of their daily efforts. We looked at our customers and what they say about our service (yes even when things don’t go as planned) and finally we looked at where we want to take this brand.  We realize each and every day that we have an opportunity to make someone’s day and get them through a potentially tough situation. Let’s face it, moving is not easy and is typically full of emotions that elevate our stress levels.  Our job at TWO MEN AND A TRUCK® is to pull up each day to someone’s driveway or business and put a smile on their face, reduce this stress and make the move go as smoothly as possible, no matter what the customer’s situation.

But our brand is much more than just customer service.  The growth we have experienced and the positive service metrics we receive are a testament to that. This reflects our old purpose and through the early years of taking care of customers one move at a time, we lived up to that purpose. As we have evolved and grown and where our company is today, it is much more than just the customer experience. It is also the experience within our organization, the passion of our employees, the sheer number of people whom may have started as a mover or customer service representative that are now business owners as franchisees. At last count I believe close to 30% of our system followed this path.

This is energizing and really shapes the passion that exists under this brand!

Through a purpose exercise it hit us smack dab between the eyes. We wake up every day truly to move people forward. Whether it’s our customers, communities, employees or the general public; our driving passion is to leverage our brand to help people progress and this will continue to fuel our drive to grow and continue to build a sustainable brand for future generations to come.