A day in the life of a TWO MEN AND A TRUCK® mover

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Written by Dawn Kroeger

For people seeking work where two days are never the same with a mobile office that displays ever-changing views, they need to look no further than TWO MEN AND A TRUCK®.

Frontline roles, such as mover and driver positions, feature a fair amount of diversity and autonomy. Do you believe being a mover is “just moving furniture” and anyone could do it? Think again. Since no day is “typical”, check out a common day in the life of a TWO MEN AND A TRUCK® mover.

We promote and encourage the development of professional and career skills for all team members from moving, customer service, business knowledge, and practical business skills and training. Our goal is to develop leaders. We are Movers Who Care and throughout team members’ time in our system, we want each of them to learn and develop the skills that can impact them throughout their life. So each day like the below, we are moving people forward.

6:30 a.m.

Wake up ready to take on the world with the discipline to make the most of each day. No need to get up early for a workout; your job is working out! Proudly put on your uniform, eat a quick breakfast, grab an energy drink and a gallon of water, and you’re out the door.

7:15 a.m.

Arrive at TWO MEN AND A TRUCK® and take part in a quick team huddle where you are reminded of safe lifting practices and the importance of exceptional customer service.

7:30 a.m. 

Receive your assignments for the day. Check out your truck, ensuring everything is working properly, do a full truck inspection, check all customer-requested boxes are inventoried and loaded, and each piece of equipment is accounted for and in working order.

7:45 a.m.

Begin any necessary customer paperwork, take care of any loose ends before departure, then hit the road.

8:15 a.m.

TMAAT358-2258095496-OArrive at your first customer’s home, and introduce yourself while showing your charisma and competence in order to put your customer at ease. You are moving their memories after all. Complete a walkthrough, ensuring the customer you fully understand expectations and illustrating your communication skills and diligence to get the details right.

8:30 a.m.  

Begin the move by loading the truck, paying special attention to an antique table the customer’s grandmother brought over from Ireland when she moved to the states as a young woman. Continue loading items.

11:15 a.m.

Stop to answer a few questions your customer’s uneasy eight-year-old daughter has about how you are handling her American Doll and Barbie collections. Assure her they will be safely packed at the back of the truck so they will be the first thing off it at her new home.

11:45 a.m.  

Ensure everything is packed to customer’s expectations, then head to the new home.

12:00 noon  

Arrive at the customer’s new home and take a few minutes to enjoy a customer-provided lunch of sub sandwiches. These folks love to show their appreciation by feeding you! This is also an opportunity to learn more about customers, hearing feedback about the move and validating how your role is so critical to their new direction.

12:15 p.m.

Begin unloading the customer’s belongings into their new home, being sure to honor your promise about the American Girl dolls and Barbies! Smile when you give a very relieved eight-year-old her most prized possessions.

3:00 p.m.

You are nearing completion of your first move and feeling good. Everything is safely placed in its proper place to the elation of the customer. The customer cannot believe how you and your team member hustled to accomplish this move. Your customer is thrilled, pays for the move, and adds a nice tip for you and your partner!

3:30 p.m.  

You clean up your truck, put equipment back in place, and head to your second and final move of the day – a retirement-age couple downsizing into a senior community.

3:45 p.m.  

You arrive at the customer’s home, introduce yourself with a smile and eye contact, explain how the move will go, and answer any questions the customers have. These customers seem a little melancholy. You learn they are leaving the house in which they raised their children, so it’s understandable.

4:00 p.m.

You begin the move and realize your customers have purged many of their belongings and are moving minimal pieces into their new, one-bedroom apartment at the senior community.

5:30 p.m.  

The truck is loaded, and you are ready to support your customers in beginning this new chapter in their lives. While loading you find a bracelet in the couch. You give it back to Mrs. Customer and she begins to cry. The bracelet had been a 25th wedding anniversary gift, and she had lost it last year.

5:45 p.m.

You arrive at the senior community and begin to unload. The unload goes smoothly, and you chat with your customers about new traditions they will begin now that they have moved. You share a story about your grandmother’s positive experience in a similar community, and they begin to feel at ease.

7:00 p.m.

Customer’s belongings are unloaded and Mr. and Mrs. Customer are finally relaxing; in fact, they seem genuinely relieved and maybe even a little excited. Mrs. Customer tips you with a jar of home-made strawberry jam. You leave feeling proud of your ability to put people at ease while executing a safe and damage-free move. And you remember you really need to call your grandma tonight.

7:30 p.m.

You arrive back at the office, complete paperwork, clean up your truck, and prepare for tomorrow’s customers.

On the drive home you reflect on this job. It is a hard job. You have to be strong, a problem solver, a communicator, and, sometimes, a friend. It is physically and mentally tough – but so rewarding. You really feel like you are making a difference in one of the most stressful life events in which people undergo. You know if you keep up your hard work and positive attitude, you will work your way into a leadership position at TWO MEN AND A TRUCK®. Until that day you will continue to give your best to the people who depend on you each day. Moving is much more than just moving stuff. It’s moving people forward, including yourself!

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

Eight interns and a truck – Part 5

Written by Cheyenne Yost

Kasey Trierweiler – Finance

Kasey TrierweilerMeet Kasey Trierweiler, one of the finance interns here at TWO MEN AND A TRUCK®/INTERNATIONAL, Inc. Returning for a second internship this summer, Kasey knows her way around the office and is the second returning intern placed this summer at the corporate office. Being back for a second year allows Kasey to immediately join the team and have an instant impact. We are grateful Kasey came back for a second time. Check out what Kasey had to say about her repeat appearance and her experience as a finance intern.

Q: Can you tell me a little bit about yourself and your background?

Kasey: I am 21 years old and hail from Grand Ledge, Mich., which is just west of Lansing. I have four brothers, one sister, and a dog. I go to Madonna University where I major in accounting and play on the softball team. I’m planning to graduate in May 2015.

Q: What made you return to TWO MEN AND A TRUCK®?

Kasey: I interned here at the corporate headquarters last year and I loved it! I am glad they let me come back. I like the flexibility and work environment. I also had the chance this year to work on some projects related to the company evolution and investments that are associated with the Franchisees. TWO MEN AND A TRUCK® is in the midst of multi-million dollar automation project and the support of these projects has been critical to our 20% per year annual growth.

Q: What are your day-to-day tasks here at the office?

Kasey: I am working on three projects right now: Open Sales Order Review, Missing Tracking Number Review, and Special Fees Review. The purpose of these reviews is to make sure franchisees and their administrative teams are utilizing our operating system in the most efficient and effective way possible.

For the Open Sales Order Review I run a report to see all the open sales orders for each franchise. If they have open sales orders, I send them a ticket asking them to close it and inquire if they need any assistance in doing so. This is important for royalty processing and for franchises to have the most up-to-date reporting as most reports are driven from closed sales orders. It’s really a critical piece to a smoothly running, transparent system. This data supports the TWO MEN AND A TRUCK® dashboards which are critical to ongoing continuous improvement training that TWO MEN AND A TRUCK® relies upon.

For the Missing Tracking Number Review, I pull up a report that shows all of the sales orders not yet printed off. I then go into our software and send out tickets to the appropriate franchises. This review prompts a notification to the franchises they may have missed printing a sales order to place in their files. If there is ever an on-site audit or a question from a customer, the franchise will be able to access the record quickly and with accuracy. The Special Fees Review is where I analyze all the charges franchises put into the special fee category and sort those out. This ensures they are properly classifying fees to aid in reporting and categorizing revenue correctly.

Q: What is your favorite TWO MEN AND A TRUCK® Core Value and why?

Kasey: “Be your best and have fun”, because if you are not doing that, then your work will have no meaning. When you have it, it fosters job satisfaction and unleashes creativity in all you do!

Q: What is the most valuable thing you’ve learned while interning at TWO MEN AND A TRUCK®/INTERNATIONAL, Inc.?

Kasey: I have learned about many different computer programs and software which will be useful to me in the future. I have also learned a great deal about time management and priorities when as it relates to project coordination and accountability.

Q: Has the internship taught you anything about your field of study?

Kasey: It has taught me that there are so many different areas within accounting. It’s also opened my eyes to the fact that this profession offers a lot of unexpected variety on a daily basis. At TWO MEN AND A TRUCK® the team I worked work with included the accounting area, the financial analyst team, the QuickBooks team, the procurement team and the project coordinators. There are so many different areas of expertise within this organization and lots of opportunities for great people.

Q: Do you have any advice for the other interns?

Kasey: Advice I would impart to other interns is to get to know the other workers in your department and to absorb the interactions as part of the learning experience. Also, ask any questions you have along the way. Everyone is happy to help the learning process along; they were there once upon a time! Helping each other is part of the culture at TWO MEN AND A TRUCK®.

Q: What are your plans after graduation?

Kasey: After I graduate with my Bachelor’s degree, I plan to go back to school so I can attain the extra credit hours I need and take the CPA exam.

Q: One goal you hope to accomplish this summer/what you hope to take away from the internship?

Kasey: After this summer, I hope to become more knowledgeable with all of the accounting software that we use such as QuickBooks and AX.

If you are interested in working at TWO MEN AND A TRUCK® visit our careers website.

Back-to-school shopping: Getting ready to bite the apple and not your wallet

back-to-school1“But EVERYONE has them!” If you have a child in school you’ve most likely heard these words uttered multiple times during the traditional back-to-school shopping season. The desire to fit in can cause tremendous stress on children which in turn creates an unhappy fall shopping experience. It doesn’t necessarily mean this needs to be a time of friction. We’ve compiled a few simple tips to make back-to-school shopping a fun way to end your summer while not breaking the bank.

Before setting out on the shopping excursion, set a budget for each kid, and have them list their top 10 items. This will help them to stay focused on the items they truly want instead of buying things at random. Start with the essentials, such as a backpack and school supplies, and then focus on the desired items. Recommend they buy a few items now then some a few weeks after school starts to cover everything on their list. This way you have a chance to break up the high costs and increase the chances of snagging some items on sale or clearance.

The big key to back-to-school shopping success is to stay disciplined. Stick to the budgets you agreed upon without wavering, especially if you have more than one child; otherwise, this has the potential to back fire. Also, only use cash and leave the credit cards and check books at home. This eliminates the chance of spending more money than allocated.

With juggling the costs of sporting goods, clothing, shoes, school supplies, field trips, and much more, finding those fall sales are crucial. Keep an eye on the deals at your child’s favorite stores. Some items could be 50 percent off! There are also a lot of great coupon apps out there which allow you to select your favorite stores to receive coupons and discounts on a regular basis. You can also enter which shopping center you are in to get a list of all the discounts near you.

For an opportunity to prepare an apprehensive child, get them involved in a great opportunity to give back to their community. Each year TWO MEN AND A TRUCK® Lansing participates in a program called Operation Backpack with additional area businesses and organizations. This program donates school items to local children in need. This year they are aiming to pass out 1,000 back packs stuffed with school supplies.

Motivate your kids and get them excited to start their new school year by letting them shop for children whose families cannot buy them school supplies. This makes it easier for a child to understand how fortunate they are before shopping, plus the virtue of helping others.

Are your kids starting a new school? Check out our blog for tips to help with the transition!

Eight interns and a truck – Part 2

Written by Cheyenne Yost

Michael Harbert – Human Resources intern

Mike HarbertMeet Michael Harbert, a human resources intern at TWO MEN AND A TRUCK®/INTERNATIONAL, Inc., who started his internship in early June. I met Michael during my second week here and couldn’t help but notice how professional he is. After interviewing Michael, this is what he told me about his experience after just a few weeks into the job.

Q: Can you tell me a little bit about yourself and your background?
Michael: I am a recent graduate from Hope College where I played college football. I graduated with a business management degree and went to Williamston High School.

Q: What made you apply to TWO MEN AND A TRUCK®?
Michael:  I was really looking for a reputable company to work for during the summer and one close to home so I could make extra money to pay off student debt and gain valuable, hands-on experience.

Q: What are your usual day-to-day tasks here at the office?
Michael: So far, my day-to-day tasks have always been varied, but a few things I’ve done so far are posting and refreshing online jobs, coordinating sales orders, and creating links and users for franchise teams. I have also done research on manual labor jobs comparing what we pay our movers and drivers to similar jobs and have researched additional information on wage deduction laws.

Q: What is your favorite TWO MEN AND A TRUCK® Core Value and why?
Michael: The Grandma Rule® is my favorite Core Value. I choose The Grandma Rule® because I like the idea of treating everyone as if they were your grandmother. Always treating people with kindness and respect should come naturally for people of integrity.

Q: Who has been the best mentor or teacher for you?
Michael: Here at TWO MEN AND A TRUCK®, I would say the entire human resources department as a whole has been involved in mentoring me, especially Staffing Support Specialist Johanna Morrisett. However, each person makes a point to teach me new things and answer any questions I have.

Q: Has the internship taught you anything about your field of study?
Michael: This internship has taught me a ton about the business world and what it takes to be a continuously growing company, that nothing is as black and white as it may seem from the outside looking in, and there are always changes that need to be made and things to be improved.

Q: What are your plans after graduation?
Michael: I graduated this spring. So after the internship I will be job hunting.

Q: One goal you hope to accomplish while working here and what you hope to take away from this internship experience.
Michael: I hope through this internship I will gain more confidence in myself as a young business professional. I’m eager to gain the experience and continue growing for the future, wherever I end up.

Q: Okay, final question. If you were stranded on an island and could only bring 3 items, what would you choose and why?

Michael:

  1. Knife – so that I can hunt and build things
  2. Sleeping Bag – so I can sleep
  3. Radio – mostly for music but also to signal for help

If you are interested in working at TWO MEN AND A TRUCK® visit our careers website.

TWO MEN AND A TRUCK® is the first and largest franchised moving company in the United States. Let us help move you forward! For more helpful tips and information on moving services subscribe to our blog and like us on Facebook.

Boston Marathon and the Lone Duck

Written by Claire Schneider

As many of you may know, the Boston Marathon is Monday, April 21. We’re excited to announce Brig Sorber, our CEO and one of the original Stickmen, will be running the marathon for the first time. We are so proud Brig will be taking part in such a momentous event, especially after the devastating events of last year. Brig is very proud to have the opportunity to be a part of such an amazing event and be surrounded by such a remarkable community that is Boston Strong.

BrigSorberSo how does one end up running in such a prestigious race? This may be the first time Brig will be partaking in the Boston Marathon, however it’s his third marathon overall. Brig’s running career launched when he started to run 20-30 minutes, three times a week to stay in shape until his watchful doctor told him to pick it up a notch and gave him the book called “Younger at 50”. He was 46 at the time. After reading the book Brig agreed and started to push his body on the runs and realized it didn’t take much more to run farther.

“Like a rocket that takes 90% of its fuel to lift off and get to space, it only uses 10% of fuel to stay out in space. Running long distance is the same thing. Try a little harder and go to the next level.” – Brig Sorber

Brig’s good friend introduced him to New Form running. It’s a running technique where you take smaller steps and lean forward instead of back while running. He’s now run more than 1,200 miles with this new form of running and is injury free!

Brig’s love for running also turned into a stress reliever. As other CEOs will know, there’s a lot of stress that comes with running a business, especially with the pressures of managing employees and keeping a company profitable. Keeping off weight, burning stress, providing place and time to work through the challenges in his life, and meeting cool people were all good reasons for Brig to continue running.

To run in the Boston Marathon you have to qualify in another race. Qualifying for Boston is a daunting task to do and was always a stretch goal that Brig didn’t talk about for fear of failure. When Brig ran a race in Charlevoix, Mich., to qualify for Boston, he ran a 3:21:41. He needed a 3:30:00 to qualify.

“I mostly run by myself. When I do run with someone at all, it is with Jamie Adams, a co-worker. It’s wild to go from running mostly by yourself (I call myself lone duck!) to running with thousands of people. I’m really looking forward to running Boston and supporting the race after the tragedy of last year’s bombings.” – Brig Sorber

You can follow Brig during the Boston Marathon by going here and following bib number 12269.

Vote for your favorite talent from the truck!

Participate by voting for your favorite video and win $250!

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Our TWO MEN AND A TRUCK® frontline staff is a talented group of individuals! By submitting videos of their special talents, now you can see for yourself! Not only can they magically move your giant couch through a small doorway, but they can juggle, sing, play guitar, and do an aerial performance, just to name a few.

We’ve received a number of outstanding entries for the contest, and now it’s time for you to choose a winner!

Between Monday, January 27 and Monday, February 17, all voters can vote once per day and will automatically be entered into a random drawing to receive $250. The more times you vote, the better your chances are for winning!

Vote for your favorite talent on our Facebook app.

Abundant management opportunities showcased during Managers Moving Forward week

Written by Hannah Conlin

Move forward with TWO MEN AND A TRUCK®!

MMFW FB cover photoAs TWO MEN AND A TRUCK® continues its impressive growth, the company is continuously searching for qualified management staff to lead our frontline employees. Mangers Moving Forward week will educate job-seekers about the kind of managerial-level positions which are available, will celebrate the individuals who are currently in leadership roles, and will highlight the open management opportunities at many of our franchise locations across the country. Let’s take a look at two of our managers and their professional journeys at the company.

Ashley Skaggs

Throughout her career at TWO MEN AND A TRUCK®, Ashley Skaggs has held a whopping nine titles. In 2005, Ashley learned of an open receptionist position at the Lansing, Mich. office and decided to apply. Soon after, Ashley transitioned to the role of customer service representative and then eventually after hours team lead. In 2010, Ashley became the sales support manager for Home Office.

Stepping higher into another managerial role in December 2013, Ashley is now the general manager of the Lansing franchise where she oversees 42 movers and 11 office team members. Ashley leads the daily operations of the franchise, manages the sales, marketing, finance, and operations departments, and ultimately drives the franchise’s revenue growth and overall success.

During the course of her journey, Ashley knew she never wanted to stop seeking new opportunities for professional growth; she also wanted to continue propelling TWO MEN AND A TRUCK® toward even more success.

“Three guiding principles by which I live have proven to be key to reaching my goals: Never think something is out of your reach. Keep pushing what you believe in. Put yourself out there by taking calculated risks.” – Ashley Skaggs

Bert Kolz

Bert Kolz is the president of the entrepreneurial company Black Wolf Group, where he currently oversees eight TWO MEN AND A TRUCK® franchise operations in Arizona, Florida, and Minnesota. Black Wolf Group is an organization which puts customer service at its forefront, making TWO MEN AND A TRUCK® and the group a perfect marriage. Bert came into the TWO MEN AND A TRUCK® family in 2012 with extensive management experience as the director of e-commerce at the clothing company, Lands-End, and as the director of e-marketing at W.W. Grainger. With his higher-level expertise, he has aided in the expansion of the brand and its record-setting productivity.

Throughout the eight locations, there are six general managers who began their TWO MEN AND A TRUCK® careers as movers and drivers. Bert prefers to hire from within the company.

“The training which TWO MEN AND A TRUCK® provides — the systems, the support, and the way in which employees believe in and live the core values — are attractive.” Bert Kolz

 Whether you come into the company as a mover or driver and make your way up or enter as manager, TWO MEN AND A TRUCK® has a place for you. We believe in hiring both from within our system and from without. We are a growing company not just in our trucks and increased customer satisfaction, but in our employees who help to make this happen. Apply today to become a TWO MEN AND A TRUCK® manager!